topic Did Turbotax ship my 2019 edition in Get your taxes done using TurboTax

Did Turbotax ship my 2019 edition

fred4657 — Sat, 08 Feb 2020 00:14:54 GMT

Yes

Re: Did Turbotax ship my 2019 edition

mesquitebean — Sat, 08 Feb 2020 00:21:00 GMT

Are you an Advantage member with an annual subscription for the TurboTax software? If so, was your credit/debit card charged in early November 2019?

Or did you order a 2019 CD/download off of the TurboTax website?

If you are an Advantage member, and if your credit/debit card was charged, there should be a complimentary download in your account, even if you ordered a CD.

We can tell you more when you answer the questions above.

Re: Did Turbotax ship my 2019 edition

Eagleon14 — Tue, 11 Feb 2020 17:31:47 GMT

I am a member and renew each year. There was a problem with the credit card on file,. I added a new card number.

Ken

Re: Did Turbotax ship my 2019 edition

DeanM15 — Tue, 11 Feb 2020 17:38:01 GMT

I would check to see if your card has been charged. If it has I would check your account to see if you have a download available.

You may need to talk to support. The Customer Contact form is here.

Re: Did Turbotax ship my 2019 edition

st15-- — Mon, 17 Feb 2020 17:19:26 GMT

I was billed in November 2019 for turbo 2019 and it has not been downloaded to my account. I then clicked on the 2019 Premier tax button and now can't get out of that return.

Re: Did Turbotax ship my 2019 edition

mesquitebean — Mon, 17 Feb 2020 23:13:03 GMT

@st15-- wrote:

I was billed in November 2019 for turbo 2019 and it has not been downloaded to my account. I then clicked on the 2019 Premier tax button and now can't get out of that return.

I'll tell you how to get your download lower down in this posting.

If you started your 2019 return in Online Premier by accident, you have 2 options. If you prepared a lot of your return and want to continue it without having to start over in your desktop product, then once you get your download we can tell you how to download the *.tax2019 data file you started online.

Or if you plan to start over anyway once you have the download product, you can use the "clear and start over" feature of your Online Premier to erase the bulk of your data. After clearing just don't start over.

FAQ: How do I clear and start over in TurboTax Online

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

You said you were "billed" in November. Does that mean your credit/debit card was successfully charged and was on your card account statement?

If so, your download should be at this link below if you are in the correct account:

https://ttlc.intuit.com/community/taxes/discussion/re-how-do-you-change-your-username/01/1170069#M428310

If it's not there, then you may have multiple accounts. I'll tell you 2 ways to check, and also how you can phone TurboTax Support to have them troubleshoot. Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If after all that, you still can't find your download, here's how to reach TurboTax Support by phone. You can use the form at the link below.

https://support.turbotax.intuit.com/contact

The form should provide a phone number or schedule a callback. Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

Re: Did Turbotax ship my 2019 edition

alib214 — Sat, 28 Mar 2020 16:20:44 GMT

I need access to the download for Mac, the computer doesn't have a CD drive. I entered my information, it won't save my shipping address--but I need the download not anything shipped. This isn't working and I need it now. You have a credit card on file for me.

Re: Did Turbotax ship my 2019 edition

alib214 — Sat, 28 Mar 2020 16:21:57 GMT

I don't know if my debit or credit card was charged. I had to enter new card information today. Where is access to download 2019 Federal today?

Re: Did Turbotax ship my 2019 edition

mesquitebean — Sat, 28 Mar 2020 22:59:04 GMT

@alib214 wrote:
I don't know if my debit or credit card was charged. I had to enter new card information today. Where is access to download 2019 Federal today?

This is a user community forum. We don't know your story about what you have done/are doing.

If you purchased a TurboTax download today, and if your charge went through, here's where you can retrieve your purchase:

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

Or are you a TurboTax Advantage member with an annual subscription? If so, did you pay last November? In order to get 2019 product automatifcally in your account, you would have had to have had a valid credit/debit card charge last November. If so, you would use the same link above to retrieve the purchase.

If you were not charged last November, then updating credit/debit card info in an Advantage account at this point in time would be for next year's 2020 product and would not pay for 2019 product.

If you have paid for 2019 (card has been charged) and can't find a 2019 purchase in your account, we can tell you how to look for multiple accounts to find it.

Or phone TurboTax Support and let them troubleshoot your issue for you to make sure you get your download.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

You can use this contact form. Be sure to indicate in the dropdown menu that you use the CD/download version and what OS.
https://support.turbotax.intuit.com/contact

Re: Did Turbotax ship my 2019 edition

jcmcmahon — Wed, 01 Jul 2020 22:44:10 GMT

I ordered an Automatic Payment for 2019. I lost the e-mail in which it was sent.

Re: Did Turbotax ship my 2019 edition

jcmcmahon — Wed, 01 Jul 2020 22:46:13 GMT

I think I ordered a download that could be delivered by e-Mail I lost the e-mail from Intuit/Turbo Tax.

Re: Did Turbotax ship my 2019 edition

jcmcmahon — Wed, 01 Jul 2020 22:47:10 GMT

I want to talk with a living person.

Re: Did Turbotax ship my 2019 edition

jcmcmahon — Wed, 01 Jul 2020 22:48:22 GMT

I set up Automatic ordering for my 2019 IRS Filing. I lost the E-mail reply.

Re: Did Turbotax ship my 2019 edition

jcmcmahon — Wed, 01 Jul 2020 22:49:34 GMT

Forget it! You do not understand my request!

Re: Did Turbotax ship my 2019 edition

DoninGA — Wed, 01 Jul 2020 22:57:29 GMT

@jcmcmahon wrote:

Forget it! You do not understand my request!

The answer on this thread gave you the information you needed.

To reiterate -

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

You can use this contact form. Be sure to indicate in the dropdown menu that you use the CD/download version and what OS.
https://support.turbotax.intuit.com/contact

Re: Did Turbotax ship my 2019 edition

VolvoGirl — Wed, 01 Jul 2020 23:06:38 GMT

Are you on the Advantage AutoRenew Plan? Did you get charged last November?

You might have more than 1 account. Use this TurboTax account recovery website to get a list of user ID's for an email address run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery

If you need to download your program…..

https://ttlc.intuit.com/questions/1901289-download-your-turbotax-software-purchase

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download