topic Re: Manual R15.2 patch not working in Get your taxes done using TurboTax

Manual R15.2 patch not working

charlesny09 — Sun, 02 Feb 2020 07:01:50 GMT

I'm Trying to Manually Update TurboTax for Windows Software (Home & Business 2019). However, after trying to run R15.2 patch from the windows desktop i get the error ( TurboTax 2019 is not installed. Please install TurboTax 2019 first and then re-run this update. Not sure what else to do

Re: Manual R15.2 patch not working

TGChaz — Mon, 03 Feb 2020 14:29:40 GMT

Same here! I have been hoping for someone to reply to your message all weekend. I have uninstalled and reinstalled Home & Business 2019 several times. Restarted the computer several times. I even tried the Business patch. It doesn't work. Still cannot e-file my federal or state tax return and Intuit shows that all the necessary forms are available for e-file. But I can't update the software and keep getting error messages about forms not being available and needing an update. When I try to update with the system, it says the software is up to date. When I do the manual patch, it says Turbo Tax 2019 is not installed. And they've already taken my money for processing the state return even though I can't file anything! I've used Turbo Tax for many years and this is the glitchiest year ever. One problem after another.

Re: Manual R15.2 patch not working

TerukoL — Mon, 03 Feb 2020 16:38:31 GMT

If you're having trouble updating your TurboTax 2019 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here:

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

Re: Manual R15.2 patch not working

TGChaz — Mon, 03 Feb 2020 22:21:43 GMT

@TerukoL That is the manual patch we are talking about. It doesn't work!

Re: Manual R15.2 patch not working

TerukoL — Mon, 03 Feb 2020 22:47:57 GMT

@TGChaz The patch was updated today. Have you tried it again? When you click the link, you will see today's date. If you have tried the update and it is still not working for you, please contact our Customer Care team. https://support.turbotax.intuit.com/contact/

Re: Manual R15.2 patch not working

TGChaz — Tue, 04 Feb 2020 01:00:28 GMT

@TerukoL Yes, I just tried it again and I get the same message that Turbo Tax 2019 is not installed. It still doesn't work!

Re: Manual R15.2 patch not working

TGChaz — Tue, 04 Feb 2020 01:08:20 GMT

@TerukoL That support link gives me a phone number ([phone number removed]) and says there is a 45 minute wait to talk to someone. Ridiculous. How has the patch been updated?? It has the exact same name as the previous patch. Nothing about the version number is different. That page has been showing as "updated" at various points throughout the weekend and it is still the same non-functioning patch.

Re: Manual R15.2 patch not working

TGChaz — Thu, 06 Feb 2020 01:53:51 GMT

@TerukoL Hello????? You have taken my money and the issue is still not resolved!

Re: Manual R15.2 patch not working

CR123 — Fri, 07 Feb 2020 07:37:15 GMT

I have exactly the same problem. Something is wrong with Home & Business 2019, and getting software updates. I have tried updating every day this week through the updater. Trying the manual update for the first time today, but same error as

@TerukoL we should not have to call Intuit support line and have to wait 45 minutes to get connected. There are 100+ people watching this support thread. If we all call in, that's a huge burden for your hotline. Please work with your team and us here to fix the updater for Home & Business 2019.

Re: Manual R15.2 patch not working

CR123 — Fri, 07 Feb 2020 07:47:11 GMT

Here is the error screen when trying to run the manual update:

Re: Manual R15.2 patch not working

CassLO — Fri, 07 Feb 2020 16:07:43 GMT

Please see the TurboTax help topic below for assistance with updating your software:

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

Re: Manual R15.2 patch not working

CR123 — Fri, 07 Feb 2020 17:43:05 GMT

Hello CassLO,

That is the exact turbotax help topic I was following. After downloading the file and executing, I received the error message in the screen shot in my earlier post.

I have Turbotax home & business 2019 installed, but the manual update error message seems to say I don't have turbotax individual 2019. How can I manually update my turbotax h&b 2019 ?

Thank you.

Re: Manual R15.2 patch not working

MichelleLO — Sat, 08 Feb 2020 00:12:42 GMT

Please reach out to Customer Support via the Contact Us link below to discuss your options:
https://support.turbotax.intuit.com/contact/

Re: Manual R15.2 patch not working

Willis3bbb — Sun, 09 Feb 2020 22:24:54 GMT

Exact same issue here.

Re: Manual R15.2 patch not working

Willis3bbb — Sun, 09 Feb 2020 22:25:48 GMT

Exact same issue here! Frustrating!

Re: Manual R15.2 patch not working

TGChaz — Sun, 09 Feb 2020 23:19:02 GMT

@Willis3bbb You will not get any sort of help. I ended up filing my taxes with Tax Slayer and disputing the Turbo Tax state filing charges with my bank after customer support refused to give me a refund. You will just be directed to keep trying the manual patch, restarting your computer, uninstall/reinstall, etc. It is clear there is a software glitch that is not specific to our computers, but I guess they have no idea how to fix it. I have used TurboTax religiously for the past 20 years. I will never get near this program again. I think the entire operation has moved overseas. I cant wrap my head around why it has been so disastrous this year.

Re: Manual R15.2 patch not working

Willis3bbb — Sun, 09 Feb 2020 23:50:11 GMT

Thank you. I too will dispute with my cc. I’ve used TT too for years and never had an issue until now.

Re: Manual R15.2 patch not working

Jdeo4045 — Thu, 13 Feb 2020 01:32:00 GMT

I am having the same exact issue. Why can't TTax get it together and provide a helpful response.

Re: Manual R15.2 patch not working

DonnaLO — Thu, 13 Feb 2020 21:25:50 GMT

Here is some information to add to what was already provided above to help resolve this problem

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product key removed]ing-but-won-t-allow-you-to-install-your-state/01/1127787/highlight/true

Re: Manual R15.2 patch not working

Jdeo4045 — Fri, 14 Feb 2020 00:05:18 GMT

The new R17 patch still doesn't work. Same error saying TT is not installed.