topic can't load/install 2019 TurboTax CD in Get your taxes done using TurboTax

can't load/install 2019 TurboTax CD

scorman — Fri, 07 Feb 2020 19:33:39 GMT

Every time I insert the CD...it reads for a minute or two and then stops with popup window "insert a disc".

I cannot view the files contained on CD using Windows 10 file manager, it ejects.

When "insert disc" popup is shown, it does NOT disappear when disc is inserted.

Followed the instructions to turn off virus protection, and disconnected internet, with same result.

Tried the Windows System File Checker tool, same result.

Checked that the drive was functioning by loading a different software CD...it works and files visible.

Wasted too much time already...can't believe I am only one with this problem.

Re: can't load/install 2019 TurboTax CD

BrandiLO — Sat, 08 Feb 2020 03:52:07 GMT

To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue. If you see a message that says "We can't find an answer to your issue", please click the "Try Something Else" drop down. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.

Re: can't load/install 2019 TurboTax CD

Ennis — Sat, 08 Feb 2020 20:12:34 GMT

purchased CD to install 2019 Turbo Tax. Cannot install.

Re: can't load/install 2019 TurboTax CD

BreezyB12 — Sat, 08 Feb 2020 20:23:58 GMT

Same issue here! Software won't load.

Re: can't load/install 2019 TurboTax CD

CassLO — Sat, 08 Feb 2020 21:44:21 GMT

Please see the TurboTax help topic below, for assistance downloading your CD:

Troubleshoot installation and running TurboTax for Windows

Activating TurboTax CD/Download software

Re: can't load/install 2019 TurboTax CD

georgepayne124 — Mon, 10 Feb 2020 17:35:35 GMT

The cd never showed the activation screen

Re: can't load/install 2019 TurboTax CD

scorman — Mon, 10 Feb 2020 18:24:14 GMT

there is no obvious fix to the "can't load from CD"...but calling customer service allowed a free download from their site..it worked

Re: can't load/install 2019 TurboTax CD

DaraLO — Tue, 11 Feb 2020 02:39:27 GMT

@georgepayne124 Please see the instructions posted above by @BrandiLO.

If you're having issues installing from the CD, our telephone support team can assist you with downloading from the TurboTax site.

Reference: https://ttlc.intuit.com/community/taxes/discussion/re-can-t-load-install-2019-turbotax-cd/01/1111058/highlight/true#M406530

Re: can't load/install 2019 TurboTax CD

rbogardus39 — Wed, 19 Feb 2020 22:47:25 GMT

I would like to download my premier turbotax from the internet - I have put my password in about 10 times and it's been rejected 2 or 3 times. I want to get this thing finished w/o screwing around w/ having to put my password & userid in again - can you make that happen?

Re: can't load/install 2019 TurboTax CD

mbewleym — Mon, 13 Apr 2020 15:28:02 GMT

I have put disc into my computer a light comes on for a few seconds then nothing. I just purchased turbotax home & business I have windows 8.1. I have used 2016-2018 with no problem. Can you please help?

Thanks

Margaret

Re: can't load/install 2019 TurboTax CD

lanniechr1 — Fri, 17 Apr 2020 20:39:48 GMT

I just want to install Turbotax premier for 2019. All you ads get in the way. Help!

Re: can't load/install 2019 TurboTax CD

HA_Cane — Thu, 31 Dec 2020 00:36:35 GMT

I just bought Turbo Tax 2020 disc and it will not load and install. It says disc is blank. This might be the last year I buy Turbo Tax!!!

Re: can't load/install 2019 TurboTax CD

VolvoGirl — Thu, 31 Dec 2020 00:38:20 GMT

You can download it instead. How to install Turbo Tax if you can't use the CD
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

Re: can't load/install 2020 TurboTax CD

jstein1 — Mon, 04 Jan 2021 22:21:15 GMT

can not load 2020 CD

Re: can't load/install 2019 TurboTax CD

OlyJoe68 — Mon, 01 Mar 2021 19:21:54 GMT

When I load the Turbotax CD I get a message "detected windows update in progress" I can either cancel the loading or wait. I try to wait and nothing ever happens. What gives???

Re: can't load/install 2019 TurboTax CD

AshleyLO — Mon, 01 Mar 2021 21:10:44 GMT

You can start try restarting your computer to see if it will complete the updating process. The following thread may also offer further assistance: https://ttlc.intuit.com/community/taxes/discussion/when-running-the-download-i-keep-getting-the-following-error-we-have-detected-that-a-windows-update/01/38124#M16038

If these suggestions don't work, please reach out to our live representatives for further assistance: Contact TurboTax