topic I have a question in Get your taxes done using TurboTax

I have a question

asawyer8200 — Fri, 07 Feb 2020 18:10:57 GMT

Re: I have a question

ReginaM — Fri, 07 Feb 2020 19:35:19 GMT

What is your question?

Re: I have a question

Figmo — Tue, 11 Feb 2020 20:12:17 GMT

How do I ask a question here? I see a REPLY button on somebody else's question but don't see any button to post a new question.

Re: I have a question

JamesG1 — Tue, 11 Feb 2020 20:26:00 GMT

Do you have a specific question that we can help you with?

Questions can be answered through the Help button in the upper right hand corner of TurboTax.

Assistance can be found under the Help tab here.

This explains Live Tax Advice which is available for an additional cost.

Re: I have a question

119vv — Wed, 12 Feb 2020 00:18:12 GMT

I am trying to e-file my tax return for 2019.

I need the AGI from my 2018 to be able to submit my tax return.

when I try to access my 2018 return it says to try later.

I have tried for 2 days with no success.

what can I do??????

Re: I have a question

DoninGA — Wed, 12 Feb 2020 00:22:11 GMT

@119vv wrote:

I am trying to e-file my tax return for 2019.

I need the AGI from my 2018 to be able to submit my tax return.

when I try to access my 2018 return it says to try later.

I have tried for 2 days with no success.

what can I do??????

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Re: I have a question

EbonyL122824 — Wed, 12 Feb 2020 00:23:55 GMT

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

You may also try using another browser or using the phone app if the above does not work.

https://turbotax.intuit.com/personal-taxes/mobile-apps/turbotax/

If none of these resolve the issue, please contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632