topic Why won't turbotax file my income tax? in Get your taxes done using TurboTax

Why won't turbotax file my income tax?

hakmatoo — Fri, 07 Feb 2020 15:20:59 GMT

Re: Why won't turbotax file my income tax?

ChondelLO — Fri, 07 Feb 2020 23:57:17 GMT

Are you receiving an error message when you try to file your income tax? Please respond back so that we can try to help.

Re: Why won't turbotax file my income tax?

36007_08042 — Sat, 08 Feb 2020 15:49:40 GMT

I get this error:

Hmm, looks like we hit a slight snag in this section

Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again or check back in a few minutes.

Re: Why won't turbotax file my income tax?

reds91185 — Mon, 10 Feb 2020 14:57:39 GMT

TurboTax Deluxe for Mac. I am receiving an error message that returns did not transmit due to updates available, but there are no updates. I have tried two different computers, same error. I was able to transmit two returns successfully last week but this week the error started. I have deleted and reinstalled just to get the same error. I have no state return.

Re: Why won't turbotax file my income tax?

TerukoL — Mon, 10 Feb 2020 16:47:16 GMT

Please see the TurboTax help topic for assistance with updating your software: Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business).

Also, try turning off your virus protection and then turn it back on after your return saves. Please click here for the TurboTax Help link on how to disable virus protection. https://ttlc.intuit.com/community/installing/help/how-to-disable-your-virus-protection-software/00/25615

Re: Why won't turbotax file my income tax?

reds91185 — Mon, 10 Feb 2020 17:28:27 GMT

This doesn’t help considering I said in the very first sentence that I’m using a Mac. That said, I have no antivirus software installed.

Re: Why won't turbotax file my income tax?

ChondelLO — Tue, 11 Feb 2020 17:19:09 GMT

For steps on troubleshooting Mac updating issues please click the link below.

Troubleshoot TurboTax for Mac updating issues - Community

Re: Why won't turbotax file my income tax?

reds91185 — Tue, 11 Feb 2020 18:15:56 GMT

I’ve already tried this. I can search these boards just like you. Sorry, I thought I might get more detailed support here but I was wrong.

I called support last night and was told that it’s a known issue but I’m starting to wonder if she was just trying to get me off the phone as quickly as possible. This may be my last year out of 10 or so using TurboTax.

Re: Why won't turbotax file my income tax?

Anonymous — Wed, 12 Feb 2020 18:19:14 GMT

Here is a FAQ that was recently published that could be helpful to you.

"TurboTax needs to check for Updates" loop when attempting to e-file on Mac

Re: Why won't turbotax file my income tax?

reds91185 — Wed, 12 Feb 2020 23:53:57 GMT

* Update *

I opened TurboTax this afternoon and it prompted me to download an update as soon as the program opened. From there the transmission was successful.

Apparently it was a known issue and a fix solved my problem. None of the manual stuff suggested here worked.

I’ve read that state forms was causing the problem, but I live in Texas where there are no state income taxes.