Deductions pages are not opening.

MillerCRJ — Wed, 05 Feb 2020 20:20:13 GMT

Several deduction pages are being presented blank, preventing me from being able to enter several deductions.

Re: Deductions pages are not opening.

2rbort1 — Mon, 10 Feb 2020 20:08:30 GMT

I have the same problem, specifically with Property Taxes paid not opening. Would re-installing TurboTax fix this problem?

Re: Deductions pages are not opening.

RobertG — Mon, 10 Feb 2020 23:00:48 GMT

Before you reinstall, try logging out, clearing your cache and cookies, and then restarting your computer.

How to clear your cache:

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

How do I delete cookies?

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

topic Deductions pages are not opening. in Get your taxes done using TurboTax

Deductions pages are not opening.

Re: Deductions pages are not opening.

Re: Deductions pages are not opening.