topic Has anyone had an issue with their 2019 return rejected due to incorrect AGI even though it is CORRECT and has been verified with IRS? in Get your taxes done using TurboTax

Has anyone had an issue with their 2019 return rejected due to incorrect AGI even though it is CORRECT and has been verified with IRS?

tyme333 — Wed, 05 Feb 2020 19:11:14 GMT

Re: Has anyone had an issue with their 2019 return rejected due to incorrect AGI even though it i...

Irene2805 — Wed, 05 Feb 2020 19:28:22 GMT

Please see this TurboTax Help article for assistance: What if I entered the correct AGI and I’m still getting an e-file reject?

Re: Has anyone had an issue with their 2019 return rejected due to incorrect AGI even though it i...

tyme333 — Sun, 09 Feb 2020 23:36:58 GMT

None of this applies. I have already spoke to a Turbotax rep who offered no solution only "we cant help you or refund your money". I spoke to IRS agent and secured a copy of my 2018 return transcript. The AGI matches correctly. IRS believes it is a glitch in the Turbo website transmission. I PREPARED TAXES USING A DIFFERENT SOFTWARE AND IRS ACCEPTED WITHIN 12 HOURS USING THE SAME AGI. There is something wrong with the Turbo website preparation.

Re: Has anyone had an issue with their 2019 return rejected due to incorrect AGI even though it i...

dozer2000 — Fri, 21 Feb 2020 04:14:06 GMT

Yes, rejected three times. I tried the various ideas listed and none worked. Called Turbo Tax to get refund but they said I used e-file so don't get a refund. If it is their site that is causing the problem they should fix it or refund our money!

Re: Has anyone had an issue with their 2019 return rejected due to incorrect AGI even though it is CORRECT and has been verified with IRS?

lorilg12 — Mon, 23 Mar 2020 20:23:06 GMT

Seems like this was an issue last year too. I had major glitch with Turbo Tax and dependents a few years ago so I also tried on Tax Act and everything looked correct so I had to switch over. I wrote to Turbo Tax, but they didn't seem too concerned. I'm trying their free return this year, but having this issue with AGI. It is 100% correct, but still being rejected. I saw last year that some people put 0 in AGI on Turbo Tax and it went through. I have been rejected about 5 times so far on 2019 return, I'm trying one more time with a 0 for AGI instead of correct figure. Luckily this is a free filing, but I would be VERY unhappy if I had paid for the higher package and run in to an old glitch that customers were complaining about last year!!! I will update if it goes through this time. If not, I will use another software and will never go back to Turbo Tax after all this hassle!!! Same type of problem that QuickBooks has - ongoing glitches that people complain about and never get fixed!!

Re: Has anyone had an issue with their 2019 return rejected due to incorrect AGI even though it is CORRECT and has been verified with IRS?

tyme333 — Mon, 23 Mar 2020 20:57:25 GMT

I was also rejected 5 times with Turbo until I went to another company and it was accepted 1st time. Very frustrated that they won't admit there is something wrong with the online site. I am going to my local TV station complaint line for assistance. They already ran a story about Turbo and others charging when it should have been a free return. The other company I used it was completely free for fed and state.

Re: Has anyone had an issue with their 2019 return rejected due to incorrect AGI even though it i...

tyme333 — Mon, 23 Mar 2020 20:59:48 GMT

That's the same story I got. If you havent already had success in transmitting your return, go to Credit Karma...completely free for Fed and State!!