topic Login stuck in loop in Get your taxes done using TurboTax

Login stuck in loop

1goldfish — Wed, 05 Feb 2020 02:03:59 GMT

Can't login to my TurboTax online account with correct credentials, instead it takes me to the login page.

After entering the credentials it looks like it is taking me to the account, but redirects me to the login page.

Have tried https://myturbotax.intuit.com/account-recovery/

Have reset password, but keeps redirecting me to login page after entering credentials.

Have tried Chrome and IE, same result.

Re: Login stuck in loop

ChondelLO — Wed, 05 Feb 2020 18:02:17 GMT

Have you cleared the cache/cookies in your browser as well? For instructions on how to do that please click the link below.

How do I delete cookies? - Community - TurboTax

Re: Login stuck in loop

Valerieed — Fri, 03 Jul 2020 13:51:05 GMT

I have the same issue. I cleared out my cache -- tried it in Chrome, Microsoft Edge.... no matter what, I cannot get into my Intuit account page. Any other ideas? Thanks!

Re: Login stuck in loop

Valerieed — Fri, 03 Jul 2020 13:52:44 GMT

Hi 1Goldfish --

Did the cache clearing as suggested below work for you? It has not worked for me. I'm still stuck in the loop. If you still were stuck, did you find another way out of it?

Thank you!

Re: Login stuck in loop

JotikaT2 — Fri, 03 Jul 2020 23:06:04 GMT

If you are still having issues, you can contact us for assistance using the link below.

How do I contact TurboTax for help

Re: Login stuck in loop

shaknwitu — Wed, 23 Mar 2022 03:07:03 GMT

Did this ever get resolved? It's happening to me. I'm literally done with my taxes and was trying to login tonight to push send and file them. The Contact Us page the employee linked to says you have to be signed in to contact.... and I can't log in no matter what I do.... ughhhhh.

Re: Login stuck in loop

Eyeknowright — Wed, 23 Mar 2022 03:08:19 GMT

stuck in a sign in loop as well

Re: Login stuck in loop

shaknwitu — Wed, 23 Mar 2022 03:09:40 GMT

ughhhh WTF? I'm literally done with my taxes. I do NOT want to start over!

Re: Login stuck in loop

Eyeknowright — Wed, 23 Mar 2022 03:13:46 GMT

check turbotax support twitter, others seem to be having same issue

Re: Login stuck in loop

JosueLabaut — Wed, 23 Mar 2022 03:29:33 GMT

same problem here!!

Re: Login stuck in loop

MichelleLO — Wed, 23 Mar 2022 20:39:25 GMT

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies then try logging back into your TurboTax account. A full or corrupted cache can keep TurboTax from functioning properly.

Re: Login stuck in loop

FlaBoy — Sun, 03 Apr 2022 12:01:39 GMT

The first step in these instructions is "Sign-in to your Turbo Tax account..." Classic.

SMH

Re: Login stuck in loop

CarissaM — Sun, 03 Apr 2022 14:30:40 GMT

Are you having trouble filing your return? @FlaBoy

Re: Login stuck in loop

FlaBoy — Mon, 04 Apr 2022 11:35:50 GMT

I can't login on my computer. When I enter my user/password it loops back to the signin screen. I'm able to login on my phone, so I know my credentials are correct. I've deleted history, cookies, and cache. Same result.