topic Re: Deactivated account in Get your taxes done using TurboTax

Deactivated account

rynetyme — Mon, 23 Dec 2019 18:09:15 GMT

I have tried to login to my account multiple times but I get a deactivated account message. I’m then directed to click “learn more” where I’m presented with an option to request help. Then, I’m told to SIGN IN in order to get help!! This is infuriating. You have people stuck in a loop. I had to create a new account. I’ve had an Intuit account for almost 10 years. Have I lost my tax return records now?

Re: Deactivated account

Anonymous_ — Mon, 23 Dec 2019 22:42:42 GMT

You should contact Support (link below) during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Deactivated account

turb0t4x2520 — Tue, 04 Feb 2020 20:14:52 GMT

I had the same issue, mid last year, and gave up I was so frustrated. However, I continued to get emails and notifications, and recently got a "your w-2 is ready!" email. Now trying to recover the account is incredibly frustrating. Definitely will not be using TurboTax again if I can't sort this out. This is a terrible user experience for people like us who have been using it for so long. Did you have any luck?

Re: Deactivated account

turb0t4x2520 — Tue, 04 Feb 2020 20:16:33 GMT

The linked document says you have to sign in to get to a person. And if you call the number, it won't connect you to a specialist without account info... And they don't recognize my account anymore.

Re: Deactivated account

JamesG1 — Tue, 04 Feb 2020 20:25:41 GMT

Is this helpful to you?