topic On my laptop it shows me the downloads that were purchased but doesn't give me the link to download them in Get your taxes done using TurboTax

On my laptop it shows me the downloads that were purchased but doesn't give me the link to download them

amanda79lincoln — Tue, 04 Feb 2020 10:27:47 GMT

Re: On my laptop it shows me the downloads that were purchased but doesn't give me the link to download them

mesquitebean — Tue, 04 Feb 2020 10:43:28 GMT

You can retrieve your purchased software downloads at this page:

https://shopping.turbotax.intuit.com/app/downloads/

When you go to that page and see the downloads available, if you're saying there is no download button next to each one, then see if a diffferent browser makes a difference.

Re: On my laptop it shows me the downloads that were purchased but doesn't give me the link to download them

wreini0436 — Sun, 01 Mar 2020 18:55:41 GMT

I have tried using both IE and Google. Neither show a link for my upgrade. My Basic product shows a download link and does work. However, the Deluxe upgrade does not have a link.

Re: On my laptop it shows me the downloads that were purchased but doesn't give me the link to do...

CatinaT1 — Sun, 01 Mar 2020 19:09:47 GMT

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.