https://ttlc.intuit.com/community/taxes/discussion/why-won-t-the-app-accept-my-service-code-from-my-purchased-disk/01/1080351#M394697 Tue, 04 Feb 2020 07:19:05 GMT nathanbywater 2020-02-04T07:19:05Z https://ttlc.intuit.com/community/taxes/discussion/why-won-t-the-app-accept-my-service-code-from-my-purchased-disk/01/1080351#M394697 Tue, 04 Feb 2020 07:19:05 GMT https://ttlc.intuit.com/community/taxes/discussion/why-won-t-the-app-accept-my-service-code-from-my-purchased-disk/01/1080351#M394697 nathanbywater 2020-02-04T07:19:05Z https://ttlc.intuit.com/community/taxes/discussion/re-why-won-t-the-app-accept-my-service-code-from-my-purchased-disk/01/1084465#M396371 <P>I think we need a little more clarification on exactly what you are trying to do.&nbsp; &nbsp;When you say "app", are you referring to the TurboTax Mobile App that you can use on a smart phone or tablet?</P> Tue, 04 Feb 2020 20:42:30 GMT https://ttlc.intuit.com/community/taxes/discussion/re-why-won-t-the-app-accept-my-service-code-from-my-purchased-disk/01/1084465#M396371 DonnaLO 2020-02-04T20:42:30Z https://ttlc.intuit.com/community/taxes/discussion/re-why-won-t-the-app-accept-my-service-code-from-my-purchased-disk/01/1084524#M396400 <P>The licence code&nbsp; for a CD or Downloaded program WILL NOT work on the ONLINE version ... you need to pay the ONLINE&nbsp; fees then get a refund of the CD you cannot use&nbsp; ....&nbsp; OR&nbsp; &nbsp;switch to the CD version to continue and file the return you started on the ONLINE version.</P><P>&nbsp;</P><P>To&nbsp;&nbsp;continue in the desktop version see this…….<BR /><A href="https://ttlc.intuit.com/questions/1901476-how-do-i-switch-from-turbotax-online-to-the-turbotax-software" target="_blank">https://ttlc.intuit.com/questions/1901476-how-do-i-switch-from-turbotax-online-to-the-turbotax-software</A></P> Tue, 04 Feb 2020 20:48:17 GMT https://ttlc.intuit.com/community/taxes/discussion/re-why-won-t-the-app-accept-my-service-code-from-my-purchased-disk/01/1084524#M396400 Critter 2020-02-04T20:48:17Z