topic Re: Can's save in Get your taxes done using TurboTax

Can's save

annaksnystrom — Sun, 19 Jan 2020 22:21:46 GMT

I have purchased and downloaded TurboTax 2019 Deluxe back on December 19th. I could not get it to save my tax file or save to pdf. Today I uninstalled and installed again. Same problem.

"file not found" is the error message for the exit and save.

"Hm, we do not know what went wrong" is the message when trying to save to pdf.

What do I do?

Thank you,

Anna

Re: Can's save

DoninGA — Sun, 19 Jan 2020 22:27:28 GMT

Try this -

Close the TurboTax program

Right click on the TurboTax desktop icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as administrator

Click on Apply and OK

Start the TurboTax program and see if the problem still exists.

Re: Can's save

e_fenix — Tue, 04 Feb 2020 02:12:30 GMT

How I do it in a Mac

Re: Can's save

AshleyLO — Tue, 04 Feb 2020 18:42:36 GMT

@e_fenix Please see the following TurboTax FAQ for instructions with saving your return to your MAC: https://ttlc.intuit.com/community/saving/help/how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-for-mac/00/26233