topic I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on 1 PC . it keeps asking for the activiation code. in Get your taxes done using TurboTax

I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on 1 PC . it keeps asking for the activiation code.

l2edmjmc — Mon, 03 Feb 2020 01:52:58 GMT

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

Critter — Mon, 03 Feb 2020 01:55:06 GMT

TurboTax License Activation every time TurboTax 2019 launches

Some TurboTax Desktop users who have installed and activated the License number may have been prompted multiple times for activation, and the program not launching.

Who Is Impacted?

The Following users may be impacted by this error

Using TurboTax Desktop 2019
Have successfully activated the License
Being prompted to activate every time the program launches
Activation code is valid
the program never opens after activation

Resolution

The root cause we have found for this error is the internet connection is unable to resolve connection to our server for activation of the License. There can be many reasons for this and it may not impact regular internet usage and activity.

To resolve this issue please follow the steps below to fix.If the below steps resolve your issue TurboTax will skip activation and open to the main getting started page.

If the product continues to prompt activation you have been unsuccessful.

Method 1: Temporarily Disable Your Antivirus/Anti-Malware/Firewall Software

Disabling software that can block our program from connecting to our activation server can quickly resolve this issue.
You may also want to work with the provider of your software to assist in whitelisting TurboTax to allow it to connect to the internet.
This includes disabling Proxy connections and VPN connections to the internet.

Method 2: Restart your Router/Modem

Remove the power cord from the router and modem.
Wait at least 10 seconds after all lights on the router have gone out.
Reconnect the power cord to the router

Method 3: Configure the TCP/IP settings

*Disclaimer* These settings are typically the default settings for most users, however, if you are an advanced user,and have made changes regarding Internet protocol settings please follow these steps:

Select Start > Control Panel.
Select View network status and tasks under Networking and Internet.
Select Change adapter settings.
Press and hold (or right-click) Local Area Connection, and then select Properties.
Select Internet Protocol Version 6 (TCP/IPv6) > Properties.
Select Obtain an IPv6 address automatically > Obtain DNS servers address automatically > OK.
Select Internet Protocol Version 4 (TCP/IPv4) > Properties.
Select Obtain an IP address automatically > Obtain DNS servers address automatically > OK.

Method 4: IP Config Command Line Tool

*Disclaimer*: These steps should be completed by an intermediate to advanced user of the Windows operating system. If you are not comfortable with making these changes please consult a local IT professional.

Select Start, type command prompt in the Search Programs and files box, press and hold (or right-click) Command Prompt, and then select Run as administrator.
At the command prompt, type the following commands. Press Enter after each command.

ipconfig /flushdns.
ipconfig /registerdns
ipconfig /release
ipconfig /renewTry Launching TurboTax.

If you are still experiencing issues after following these steps. please contact a local support technician for additional assistance.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

Flat-Iron — Wed, 26 Feb 2020 00:50:19 GMT

What BS. This is Inuit at work to make taxes a little more miserable. I've been using Home and Business for six weeks and all of a sudden I need my activation code again. 20 wasted minutes to comply with a request that should never have happened. This is on Intuit.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

ocostich1 — Thu, 27 Feb 2020 22:53:56 GMT

Nice try but no cigar. None of this fixed the problem. Going back to H&R Block - cheaper, more intuitive, faster, support fatter and more responsive.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

ocostich1 — Thu, 27 Feb 2020 22:57:02 GMT

The internet supposed causes for this issue are bogus. WE have it installed on two PCs, sitting side by side, connected by ether net to same router. In other words, connected to same way, using same anti-malware, etc.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only ha...

CassLO — Fri, 28 Feb 2020 17:19:55 GMT

@ocostich1 For assistance with this, please contact TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only ha...

FUWhuflu — Mon, 16 Mar 2020 11:55:47 GMT

That link does NOT work. Does TurboTax have the corona virus???? I'm returning product to store for replacement maybe that will work

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only ha...

JeanneLO — Mon, 16 Mar 2020 15:47:18 GMT

@FUWhuflu

We apologize the link provided to you does not work to contact us please use this link: https://support.turbotax.intuit.com/contact/.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

KirEvse — Fri, 10 Apr 2020 22:11:06 GMT

Here is what worked for me on Windows 10:

Close TurboTax 2019 if open;
Open File Explorer and navigate to the following folder:

C:\Users\<your user name>\AppData\Roaming\Intuit\TurboTax

Delete or rename (just in case) TY19 folder under it to anything you want as it will be recreated on next TurboTax 2019 start;
Start TurboTax 2019;
Input License Code when prompted and click Activate Now.

It should work.

It appears that the configuration/database that are stored in that folder are getting corrupted or become incompatible (perhaps due to entity changes) after certain updates. Maybe this folder needs to be always regenerated upon update?

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

MaroonedinNJ — Tue, 14 Apr 2020 14:28:25 GMT

OMG ! ! ! ! thank you so much. Spent over 2 1/2 hours with support yesterday with no resolution. My computer is windows 7 upgraded to 10 so had to search around to find the file to rename. did what you said and the license number took.

Unbelievable that support couldn't provide this info.

I am greatly indebted to you.

GREAT JOB! Thank you so much.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only ha...

ocostich11 — Tue, 14 Apr 2020 21:04:51 GMT

I already did contact TurboTax support. That was the first thing I did. They had NO solution, other than give me another activation code that would work 5 times and then die. It took hours to get someone who was no use. Clicking the contact link in your post yields a new page that says

"This site can’t be reached"

With support like this, why is TT still in business?

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

Justsmyl — Wed, 15 Apr 2020 13:56:29 GMT

THANK YOU!! I spent HOURS trying to figure out why it would not start! Even when it did, it wouldn't take the Activation code. TurboTax had told me not to reenter a code because it will count as another computer but didn't tell me how to fix the problem!! Thanks again!! Have a great day and stay safe!!

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

dfnd — Sat, 18 Apr 2020 00:37:00 GMT

Where did you find the folder? I too upgraded from windows 7 to windows 10.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

KirEvse — Sat, 18 Apr 2020 02:08:41 GMT

To see AppData folder under your profile folder (C:\Users\<your user name> - where <your user name> is your actual user name on your machine), you may need to click View tab/menu in File Explorer and check Hidden items in Show/hide section. AppData is a hidden folder.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

dfnd — Sat, 18 Apr 2020 02:28:57 GMT

Thanks

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only ha...

Wonderer — Sat, 25 Apr 2020 22:33:33 GMT

This link takes me to a Intuit page that is blank!

You people (Intuit) tried this license BS about 15 years ago and totally failed, just like now! Enough users dump your software (me included) that you dropped it the following year. What do they say about people not studying history? I will be going back to H&R Block software next year too.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only ha...

ocostich1 — Sun, 26 Apr 2020 02:38:03 GMT

The link didn't work for anyone. It's a TurboTax fumble - again.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

ocostich1 — Sun, 26 Apr 2020 02:40:23 GMT

Of course, they didn't tell you how to fix the problem. They're going for worst TS of the year.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

KirEvse — Sun, 26 Apr 2020 02:52:44 GMT

@ocostich1, see if my suggestion above works for you.

Just in case, here is a permalink to it: https://ttlc.intuit.com/community/taxes/discussion/re-i-keep-getting-an-error-code-that-my-turbo-tax-has-been-activiated-5-times-already-i-only-have-it/01/1439044/highlight/true#M521841.

Re: I keep getting an error code that my turbo tax has been activiated 5 times already. I only have it on1 PC . it keeps asking for the activiation code.

esbennett — Sun, 03 May 2020 16:59:11 GMT

Sadly this didn't work for me. This is a horrible issue and should have never occurred. I've been using this product for decades and this is the 1st time I've had an issue like this. Ridiculous.