topic Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible? in Get your taxes done using TurboTax

Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

absca — Sun, 02 Feb 2020 23:30:12 GMT

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

Critter — Sun, 02 Feb 2020 23:40:41 GMT

That is an issue with your phone or tablet ... if you cannot adjust the screen size then log in on a full computer to complete the process.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

absca — Sun, 02 Feb 2020 23:49:04 GMT

I am on a laptop with a 17" screen. The Developer did not make the card payment screen adjustable so I am unable to resize the display.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

Critter — Mon, 03 Feb 2020 00:21:07 GMT

Switch browsers.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

Critter — Mon, 03 Feb 2020 00:22:45 GMT

Or reduce the zoom in the settings of the browser.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

absca — Mon, 03 Feb 2020 00:31:37 GMT

I tried changing the settings of the browser. It turns out the browser settings have no effect on the payment card window. I'll try another browser and let you know if that works.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

absca — Mon, 03 Feb 2020 00:35:56 GMT

It appears that I do not have any control of the browser. Once I click on the PAY WITH CREDIT CARD button, the payment process begins as a pop-up window. There is no way for me to copy & paste the url into a browser.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

Critter — Mon, 03 Feb 2020 00:37:50 GMT

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

mamabrownhouser — Mon, 03 Feb 2020 00:38:49 GMT

on your laptop go to settings>system>display and on the right you will see "scale and layout" the first item is change the size of text, apps and other items. If this is higher than 100% change it to 100%, if its set at 100 reduce it to, say 90 and then you should see the whole page. If not you can keep reducing it. You can set it back to what you like when your done.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

HM1 — Mon, 03 Feb 2020 00:42:37 GMT

Yes I spent about hours on this - had hours of calls- lines dropped and one agent hung-up . none would give me a supervisor.

It appears to be a known bug. I finally a supervisor called me

He could not fix it. I finally repeatedly logged on and off till the continue button came back. It's software. I cleared cookies tied various re-st of properties - no scroll bar worked CTRL - didnt work. Randomly i was hitting tab and enter and it finally came up

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

absca — Mon, 03 Feb 2020 00:57:48 GMT

Thank you. Your suggestion to go to Settings > System > Display worked. On the Display screen I changed the Scale and Layout settings to a smaller size. That made the payment screen small enough for me to see the PLACE ORDER button.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

Critter — Mon, 03 Feb 2020 01:17:38 GMT

This is a nice function to remember in the future especially when things are too small.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

dercana — Fri, 07 Feb 2020 20:32:49 GMT

, can,t complete credit payment, screen is to large

Re: Is anyone else having a problem completing the credit card payment process because the screen...

JakailaLO — Sat, 08 Feb 2020 00:38:36 GMT

You have two options: 1.) Uninstall the app and then reinstall and try again. or 2.) Log in online using a desktop, laptop, etc to transmit the return.

Should you need any further assistance, please post a new inquiry.

https://ttlc.intuit.com/community/system-requirements/help/what-are-the-system-requirements-for-the-turbotax-mobile-app/00/26757

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

heatherd123 — Fri, 21 Feb 2020 18:16:22 GMT

After working on this for quite some time I finally came across the answer stated in this post. It's what worked for me.
Thanks for posting "Mamabrownhouser"

"on your laptop go to settings>system>display and on the right you will see "scale and layout" the first item is change the size of text, apps and other items. If this is higher than 100% change it to 100%, if its set at 100 reduce it to, say 90 and then you should see the whole page. If not you can keep reducing it. You can set it back to what you like when your done."

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

jerost — Tue, 14 Jul 2020 02:28:24 GMT

Yes, it's ridiculous. I have better things to do than try in vain to PAY them and file my taxes. Really ticked off here.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

jerost — Tue, 14 Jul 2020 02:29:14 GMT

Baloney. I am on a full-sized desktop.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

jerost — Tue, 14 Jul 2020 02:43:40 GMT

This worked but I wish you had not said "laptop" as I am on a desktop PC, not a laptop. Furthermore I am furious at Intuit for screwing with our displays. I can't possibly use this setting as the font size is now tiny on my monitor. For a gigantic company, they really cheaped out in how they set up that payment page. Really poorly done and especially maddening when you have finally completed your taxes and all you want to do is pay and file them. I am using nice language, BTW.

Re: Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

jerost — Tue, 14 Jul 2020 02:44:47 GMT

c'mon... it's not the browser. It's TurboTax.

else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

Staplet51 — Sat, 08 May 2021 21:19:42 GMT

I couldn’t see Continue on $25 credit card page. Before beginning Turbo use right touch pad to change display size to 100% from 125%.