topic Why does it keep saying that it’s hit a snag when I go to file? in Get your taxes done using TurboTax

Why does it keep saying that it’s hit a snag when I go to file?

caseyrip — Sun, 02 Feb 2020 19:16:11 GMT

Re: Why does it keep saying that it’s hit a snag when I go to file?

AlexanderS08 — Sun, 02 Feb 2020 21:31:44 GMT

Try logging out, closing out your browser, and coming back in. If that doesn't work I will recommend you clear your cache and cookies!

Solved: You may have to clear your cache and cookies , som ...

Re: Why does it keep saying that it’s hit a snag when I go to file?

murphyse2 — Tue, 04 Feb 2020 04:36:07 GMT

@AlexanderS08 I am having the same issue; I have tried all of the above and linked suggestions, with no success. What should I do?

Re: Why does it keep saying that it’s hit a snag when I go to file?

AlexanderS08 — Tue, 04 Feb 2020 20:51:46 GMT

Can you try using a different browser? For example if you are on Internet Explorer, can you switch to Google Chrome?

Re: Why does it keep saying that it’s hit a snag when I go to file?

LeonardS — Tue, 04 Feb 2020 23:14:16 GMT

You should clear your browser's cookies and cache. This may be the cause of your problem. If this does not resolve the issue post any additional information to this thread.

Re: Why does it keep saying that it’s hit a snag when I go to file?

murphyse2 — Tue, 11 Feb 2020 06:13:19 GMT

Cookies and cache have been cleared.

I have tried three separate browsers, on three different devices.

I have logged out on all devices.

I have tried all the suggestions available on this site.

Why will TurboTax not resolve this issue?

Re: Why does it keep saying that it’s hit a snag when I go to file?

LoriCrosby — Wed, 25 Mar 2020 20:10:31 GMT

I am having the same problem.. Did you figure it out?

Re: Why does it keep saying that it’s hit a snag when I go to file?

murphyse2 — Wed, 25 Mar 2020 21:27:16 GMT

@LoriCrosby nope, no one would help me, they wanted to make me pay to get help.

I was forced to cancel everything and file with H&R Block. Soooo much better!

I will never use TurboTax again after this experience.

Re: Why does it keep saying that it’s hit a snag when I go to file?

thisisBS2019 — Tue, 09 Jun 2020 01:47:07 GMT

I too have tried all the suggestions, used turbo tax for at least the last 7years never had an issue but will probably figure use something else for next year. I need some real help to get my taxes filed.

Re: Why does it keep saying that it’s hit a snag when I go to file?

MrBernhizzle — Wed, 03 Mar 2021 21:59:07 GMT

That would be all fine and dandy if it actually began to work after 60-mins. It's been 3-days now, same error. When will this be fixed?

Re: Why does it keep saying that it’s hit a snag when I go to file?

SForrestLO — Thu, 04 Mar 2021 20:23:04 GMT

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. Ensure you are hard-wired and not using Wifi. You may need to clear your cache and cookies.

Please see these TurboTax FAQs for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ

To clear your cookies use this TurboTax FAQ

Re: Why does it keep saying that it’s hit a snag when I go to file?

bobsully53 — Wed, 09 Feb 2022 18:54:03 GMT

I'm having the same problem. I am currently waiting 60 minutes to see if "something" frees up the process at Intuit. Tech support was polite, but we ran the the gambit of suggestions with no help or understanding of just want the problem truly is. I've used Turbo Tax for years, but I guess all good things come to an end. We will see in 60.

Re: Why does it keep saying that it’s hit a snag when I go to file?

DaveF1006 — Wed, 09 Feb 2022 21:46:45 GMT

To clarify, just one quick question. Did you clear your cache, cookies, and browsing history from your browser?

Re: Why does it keep saying that it’s hit a snag when I go to file?

bobsully53 — Wed, 09 Feb 2022 22:29:53 GMT

Yes I cleared cache, restarted, tried a different browser, waited over 60 minutes as instructed by tech support. Both browsers Safari and Chrome failed with the same error.

Re: Why does it keep saying that it’s hit a snag when I go to file?

EbonyL122824 — Wed, 09 Feb 2022 23:00:37 GMT

Are you using the mobile app or are you on a Mac computer? Changing browsers may help as well.

@bobsully53

Re: Why does it keep saying that it’s hit a snag when I go to file?

murphyse2 — Thu, 10 Feb 2022 04:26:56 GMT

@bobsully53 I waited over a month for help from tech support last year, no one could fix it at all (not that anyone tried very hard). I was unable to file and had to instead use H&R Block, where I have been very happy! I won’t even be trying TurboTax this year. Terrible experience!!

Re: Why does it keep saying that it’s hit a snag when I go to file?

TDuff1 — Thu, 10 Feb 2022 12:51:04 GMT

I’ve tried everything, multiple machines, my smartphone, clearing cookies/cache, customer service and tech support. It’s only happening when I select pay by credit card which makes me think their third party processor is having an issue. Funny, they processed my payment for turbotax with no problem. What’s really frustrating is that Turbotax has been so unhelpful and unforthcoming.

Re: Why does it keep saying that it’s hit a snag when I go to file?

meadeanator — Thu, 10 Feb 2022 16:46:11 GMT

I am having the same issue. Support told me to try a different payment option but credit card is my only option. I have tried doing this for 4 days now with different computers, different browsers and have cleared everything out. I am getting highly highly frustrated. I need to pay for my federal soon as I have the means. Can someone PLEASE help

Re: Why does it keep saying that it’s hit a snag when I go to file?

bobsully53 — Thu, 10 Feb 2022 18:58:45 GMT

We cleared cache, cookies, and browsing history from the browsers, both Chrome and Safari. Support had me wait for 60 minutes which made no difference. Currently working on a refund and going the H&R Block route this time.

Re: Why does it keep saying that it’s hit a snag when I go to file?

chienswu — Wed, 23 Mar 2022 07:53:32 GMT

It appeared the file that I was working on for so many hours tonight has disappeared. How can I retrieve the file?