topic Turbo Tax Premier not advancing after Uncommon Tax Situations in Get your taxes done using TurboTax

Turbo Tax Premier not advancing after Uncommon Tax Situations

HMoo — Sun, 02 Feb 2020 18:44:06 GMT

I have completed the Income and Deductions sections but every time I try to advance after the Uncommon Tax Situations, I get the spinning icon like it is trying to load. No matter how long I wait, or if I sign out and back in, I cannot get it to advance. I'm using the online 2019 Turbo Tax Premier. Any suggestions on how to get past this?

Re: Turbo Tax Premier not advancing after Uncommon Tax Situations

SteamTrain — Sun, 02 Feb 2020 19:06:45 GMT

1) try logging in using a different browser...

2) If using a phone...don't.....just go to another computer.

3) Customer Support would probably commend deleting all your cookies, and temp files..(I hate that and usually refuse to do so myself..unless really desperate) but that's an option:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Turbo Tax Premier not advancing after Uncommon Tax Situations

HMoo — Sun, 02 Feb 2020 19:17:24 GMT

Thanks, I tried using a different browser and it didn't work, same issue. Not on a phone, but good tip. I've contacted Customer Support so I'll see what they have to say.