topic Is anyone else having a problem with the tax file saved from the web site? I can't open it with the Turbo Tax software. It keeps saying that the file is corrupt. in Get your taxes done using TurboTax

Is anyone else having a problem with the tax file saved from the web site? I can't open it with the Turbo Tax software. It keeps saying that the file is corrupt.

gmvsmith — Sun, 02 Feb 2020 16:52:44 GMT

Re: Is anyone else having a problem with the tax file saved from the web site? I can't open it wi...

KathrynG3 — Sun, 02 Feb 2020 17:32:21 GMT

Are you getting an error code or is it for the previous year and current tax return files are corrupt?

For Error 120

Previous year and current tax return file corrupt.

Are you using the same username and password to import from last year?

If you are having issues logging in, there are several options available to you.

Click on the link for the steps to change your email address.

For an Account Recovery Request, please use this link.

Simply to have help signing into your account, click here.

Re: Is anyone else having a problem with the tax file saved from the web site? I can't open it wi...

gmvsmith — Sun, 02 Feb 2020 21:51:26 GMT

It is the tax file that was saved from TT Online for 2019. I can not open up the file with the TT software because it says the file is corrupt. There is no error code.

Re: Is anyone else having a problem with the tax file saved from the web site? I can't open it wi...

KathrynG3 — Sun, 02 Feb 2020 22:14:52 GMT

How did you originally generate the file?

Is the extension of the file you are wanting to open ending in .tax? The .tax file is different than the PDF.

If you have already filed download/print by going to Your tax returns & documents and select Download/print.

If you have not filed, you can download the return by going to the left menu>Tax Tools>Print Center instead.

How do I get a copy of a return I filed this year in TurboTax Online?

Re: Is anyone else having a problem with the tax file saved from the web site? I can't open it wi...

1127ac — Wed, 05 Feb 2020 05:02:17 GMT

I cannot open the .tax2019 file that I downloaded from the online site after completing my return. Also when I download the pdf all it shows is the filing instructions instead of my return.

Re: Is anyone else having a problem with the tax file saved from the web site? I can't open it wi...

gmvsmith — Wed, 05 Feb 2020 09:18:41 GMT

The file was created through TT online but won’t open in TT software. It is a tax file and both are for the year 2019

Re: Is anyone else having a problem with the tax file saved from the web site? I can't open it with the Turbo Tax software. It keeps saying that the file is corrupt.

SteamTrain — Fri, 07 Feb 2020 01:39:00 GMT

@gmvsmith @1127ac

For the .tax 2019 datafile:

___________________________

Found the fix for that.

....One of the SuperUsers has reported that as a problem when downloading in certain ways.

If you are downloading from the Documents Home page...the file is corrupt.

IF you get back inside your tax file (After filing, you have to hit the "Add A State" from the left side of the documents screen to get back into your tax file)

......and then download it instead from the popup menu at:

<Tax Tools <<Tools Then the .tax2019 datafile is OK.

Re: Is anyone else having a problem with the tax file saved from the web site? I can't open it with the Turbo Tax software. It keeps saying that the file is corrupt.

ce_boleary — Sat, 11 Apr 2020 20:48:50 GMT

Thanks!

This worked for me...

but its been broken since early February...

why hasn't this been fixed?