topic turbotax mac crashes trying to get tax history in Get your taxes done using TurboTax

turbotax mac crashes trying to get tax history

Anonymous — Sun, 02 Feb 2020 07:07:26 GMT

When I try to see Tax History, A window pops up with "Developer Tools Access needs to take control of another process to debugger to continue" and request my password. Turbotax crashes whatever I select or try to cancel. Any fix for this? I am using the latest upgrade as of 2/1/20

Re: turbotax mac crashes trying to get tax history

reichenour — Wed, 01 Apr 2020 15:36:45 GMT

I have the same problem? Intuit please help.

Re: turbotax mac crashes trying to get tax history

CassLO — Thu, 02 Apr 2020 01:28:37 GMT

@reichenour Please see the information below, a customer posted that corrected this issue:

To correct the continual crashing, I began by removing the ~/Library files (cached files, saved state, and etc.). Please see this article: Remove and reinstall TurboTax for Mac

I left the ~/Application folder files in tact and simply removed the localized user files under ~/Library. Once the files are removed, I rebooted, restarted the app, installed the states that I had purchased (it still recognized the prior purchases), and was then back and operational.

While I was able open app, it continued to crash during the filing process (making it through to the point that the prior credit card transaction is recognized, and then crashed). That said, I was able to eventually get the filing completed. For me, this meant clicking the Close Button on the bottom right of the pop-up window, after the filing credit card transaction was recognized (vs. the Close shown in the window), followed by quickly clicking the Continue button in the app. It could have all just been luck; but the app completed the filings.

I will also note, that if you choose to send the crash reports after a crash, the Library files will need to be removed again. if the windows are closed, I am able to re-open the app again without issue.

"tko-crash Level 3"

Re: turbotax mac crashes trying to get tax history

reichenour — Thu, 02 Apr 2020 12:41:59 GMT

Thank you for the reply - however it seems to be a completely different issue. My product works fine except for when attempting to access Tax History

Re: turbotax mac crashes trying to get tax history

KatrinaLO — Thu, 02 Apr 2020 15:53:04 GMT

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

Re: turbotax mac crashes trying to get tax history

Anonymous — Thu, 02 Apr 2020 16:02:13 GMT

As you can tell, turbotax support is not helpful. I posted on Feb 20 and got zero response. The way I solved the problem? I installed turbotax on a different computer (mac) and that didnt have the issue. When I took the finished file and put it on my original computer that had the problem - same issue. I havent yet tried to wipe all the files from my original computer and reinstall. If you only have 1 mac, you might try that. The problem only manifests trying to get tax history, so I would skip that. There are other ways to get tax history, which is walking thru turbotax to the end. Good luck.