topic Re: TT Processing Speed in Get your taxes done using TurboTax

TT Processing Speed

ralf — Thu, 30 Jan 2020 17:54:51 GMT

Been using TT for many years. The 2019 version is by far the slooooowest version ever. Processing speed for everything from startup to calculations and updates takes many seconds. Further there is no indicator (like a spinning circle or moving bar) to indicate the program is doing anything - it just sits there. Can't determine weather to reenter data or just wait.

Anyone else having this problem? Any suggestions to resolve issue?

Thanks

Re: TT Processing Speed

MoniqueLO — Thu, 30 Jan 2020 18:17:26 GMT

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.

Please see below for information on how to delete your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: TT Processing Speed

ralf — Sun, 02 Feb 2020 02:46:38 GMT

Thanks.

However, I'm using the CD version which is installed on my laptop. Would cookies or other browser issues have impact if I'm manually entering data?