I am not able to restart my 2019 tax return because I already registered

aaannie0326 — Sat, 01 Feb 2020 17:21:25 GMT

I’m wondering if I can still somehow start over

Re: I am not able to restart my 2019 tax return because I already registered

AlanT222 — Sun, 02 Feb 2020 21:41:15 GMT

Yes, you can start over.

You must abandon your first account, and open a new account under a new username. Up to 5 accounts can be tied to the same email address.

Here’s how:

Sign out of TurboTax Online.
Select the TurboTax Online product you want to use for the second return and proceed.
On the Create your account screen, set up a new login for the second return.

You can reuse your email address if you want to receive e-file notifications for the second return.
Up to 5 accounts can be tied to the same email address.

After you've created the new account, you can start working on the second return.

Be sure to clear your browser history, cache and cookies so that the old account does not keep popping up.

taylor4893 — Thu, 21 Jan 2021 18:44:34 GMT

That's really dumb.