topic I want chat live agent please. in Get your taxes done using TurboTax

I want chat live agent please.

ricardonieves3 — Fri, 31 Jan 2020 20:38:27 GMT

Re: I want chat live agent please.

xmasbaby0 — Fri, 31 Jan 2020 22:51:00 GMT

There is no live chat. You can post a question here or contact customer support.

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

Re: I want chat live agent please.

Stasheayoung — Sun, 23 Feb 2020 01:54:59 GMT

I need my agi number from 2018 which is in my old email [email address removed] that I can’t get into anymore, please help me!

Re: I want chat live agent please.

macuser_22 — Sun, 23 Feb 2020 02:00:10 GMT

See this TurboTax FAQ on how to find your AGI

https://ttlc.intuit.com/replies/3301618

If you filed late last year there is a good chance that the 2018 AGI never was entered into the e-file database. Try using 0 (zero) for the AGI.

If you filed an amended return use the AGI on the first filed tax return.

If it continues to reject then the AGI in the IRS database might be in error. Mail filing is the only option.

Re: I want chat live agent please.

Stasheayoung — Sun, 23 Feb 2020 02:02:01 GMT

Thank you it says I can chat with a live person that’s why I posted my questions..

Re: I want chat live agent please.

macuser_22 — Sun, 23 Feb 2020 02:16:52 GMT

@Stasheayoung wrote:

Thank you it says I can chat with a live person that’s why I posted my questions..

If you signed up and paid for TurboTax Live then see this article:

https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

Re: I want chat live agent please.

theputterguy54 — Wed, 05 May 2021 02:08:06 GMT

What the hell is wrong with your site, I can't finish my turbotax install, what a crock!!!

Bart Nordstrom

Re: I want chat live agent please.

LinaJ2020 — Wed, 05 May 2021 17:43:09 GMT

I am attaching a TurboTax Help article for your reference. Click here: TT install

Or reach out to our Support team here: TurboTax contact

@theputterguy54

Re: I want chat live agent please.

navweaserv — Thu, 27 Jan 2022 18:12:12 GMT

I need a download help to enter my product key..

Re: I want chat live agent please.

xmasbaby0 — Thu, 27 Jan 2022 18:15:07 GMT

@navweaserv

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

Re: I want chat live agent please.

Brahdeb62 — Wed, 09 Mar 2022 23:58:44 GMT

I would like to complete my taxes but you are requesting last year's transcript and I can't retrieve it. Please advise as to why an old transcript is needed?

Re: I want chat live agent please.

VolvoGirl — Wed, 09 Mar 2022 23:59:52 GMT

Do you need to enter last year's AGI to efile?

You need your 2020 AGI to efile 2021. The AGI is on 2020 1040 line 11. If you filed a Joint return you use the same AGI for each spouse.

How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

If you didn't file 2020 or filed it later in the year or mailed it, then try entering 0 for the AGI. If that doesn't work you will have to print and mail your return.

Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

Re: I want chat live agent please.

cpaluiscapo — Mon, 14 Mar 2022 14:24:14 GMT

i am using the program to transmit a return

we already transmitted it , but the program do not recognize the transmission, said incomplete tranmission

we try to retransmit it, but said that you already have a tranmission , and i have to contact you

what can i do

Re: I want chat live agent please.

KatrinaLO — Mon, 14 Mar 2022 14:40:34 GMT

Sign into your online TurboTax account, then, go to Tax Home. You can check your e-file status here.

Try resetting your modem (and router, if you have one). This often resolves problems where the program locks up or "freezes" during e-filing. Shut down your computer and any other devices connected to your modem. Unplug or turn off your modem (and router, if you have one).

You may need to contact customer service directly for assistance. Please see the following information here for more details.

Re: I want chat live agent please.

markwhitworth2014 — Sat, 19 Mar 2022 14:25:37 GMT

ive been PAYING TURBO TAX for the last 7 years and i am requesting a copy of last year's filing. An hour and a half later im no closer to my request. it seems to me the larger a company gets, customer supper suffers. every place ive tried to get a look at last year's return i am sent to an area trying to make sales. as large as turbo tax has become, dropping the ball on CUSTOMER SERVICE will be it's demise. im not giving up yet but very close. you do not know your customer when after signing in there has been a continued concern about me purchasing one of your services, when the fact is i have paid turbo tax all SEVEN YEARS ive done business here.

quickly have someone send me an email to resolve this, and this again as i do every year, i take a look at last year's return and then PAY TURBO TAX to file my return.

P.S. JUST IN CASE once again my username is [removed] and my password is [removed]

My email is [email address removed]

My cell number is [phone number removed] but a text first is best.

Expecting a very quick return answer

Re: I want chat live agent please.

xmasbaby0 — Sat, 19 Mar 2022 04:12:44 GMT

@markwhitworth2014 This is a public website visible to anyone using the internet including scammers and identity thieves who would love to contact you and pretend to be from TurboTax. Please do not post your personal information here.

If you want a copy of your tax return you need to access it and print it for yourself.

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online

Re: I want chat live agent please.

tomjn2 — Sat, 09 Jul 2022 20:37:04 GMT

What should I expect now that there was a delay in filing taxes? The problem started when the last step of filing electronically on April 7 then 8th and 9th that my AGI was not recognized as valid. IRS phone line and Turbotax customer service couldn't help. So I filed by paper this year. But 3 months later still no tax refund. I went online to the IRS and they had to record of my tax submission. Today I went back onto Turbotax, reviewed everything again, and tried again to file electronically for 2021. This time it worked! The problem is that I am almost 3 months late. The good news is I'm getting money back from both IRS and California. Should I be worried about filing late?

IRS has no record that I sent my file originally by paper (which I can't explain either).

Very weird year for filing for me. Hard to explain all the issues. Every year for 20 years with Turbotax I find filing easy.

Re: I want chat live agent please.

DoninGA — Sat, 09 Jul 2022 20:49:30 GMT

@tomjn2 There is no penalty for filing after the due date of the tax return if you are owed a tax refund. You have 3 years to file for a refund from the original due date.

Re: I want chat live agent please.

Critter-3 — Sat, 09 Jul 2022 23:22:57 GMT

@tomjn2

The IRS is taking six months and longer to begin processing mailed tax returns. Until the IRS starts processing a tax return there will not be any information on the IRS website for the federal tax refund status.

Go to this IRS website for the status of filed tax returns - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

As of June 24, 2022, we had 11.2 million unprocessed individual returns which include returns received before 2022, and new tax year 2021 returns. Of these, 1.9 million returns require error correction or other special handling, and 9.3 million are paper returns waiting to be reviewed and processed. This work does not typically require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If a correction is made to any Recovery Rebate Credit, Child Tax Credit, Earned Income Tax Credit or Additional Child Tax Credit claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Tax Season Refund Frequently Asked Questions.

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We have processed all error free returns received prior to December 2021 and continue to work the returns that need to be manually reviewed due to errors. We are continuing to reroute tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened and processed in the order received. As the return is processed, whether it was filed electronically or on paper, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit and the Child Tax Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues could take 90 to 120 days depending on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.

What you should do: In most instances, no further action is needed but you may check Where’s My Refund? or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s My Refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. If you filed before October 2021 and Where’s My Refund? does not have any information, your return has been opened but work on it has not begun. We’re working hard to get through the carryover inventory. Please don’t file a second tax return or contact the IRS about the status of your return.

Re: I want chat live agent please.

VolvoGirl — Sun, 10 Jul 2022 01:39:59 GMT

@tomjn2 The IRS might not have opened your mailed return yet. They are taking a very long time for mailed returns, like over 6 months. You should not have efiled it since you already mailed it. That will confuse them and may delay it even more. Please let us know how it works out filing twice. If you are getting a refund it's ok to file late. You have 3 years to file for a refund.