topic Can't open TurboTax program. Successfully downloaded software then it prompted to upgrade but it won't let me go any further in Get your taxes done using TurboTax

Can't open TurboTax program. Successfully downloaded software then it prompted to upgrade but it won't let me go any further

seraph008 — Fri, 31 Jan 2020 15:54:52 GMT

Downloaded critical updates 3 times and it just keeps giving me the prompt

Re: Can't open TurboTax program. Successfully downloaded software then it prompted to upgrade but...

MichelleLO — Sat, 01 Feb 2020 01:16:53 GMT

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.

Clear Cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete Cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If you are still experiencing issues with updating your TurboTax for Windows software, you can manually update it by following the steps in the below FAQ:

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

Re: Can't open TurboTax program. Successfully downloaded software then it prompted to upgrade but...

plumcrazycat16 — Sun, 05 Apr 2020 17:35:42 GMT

Yeah, none of that worked. The stupid program won't even up. It crashes on start up and I've reloaded it a couple of times.