topic Re: Customer service! in Get your taxes done using TurboTax

Customer service!

ljb-7 — Thu, 30 Jan 2020 15:50:51 GMT

I remember calling in last year & the year before if I got stuck on something while filing my taxes. Can we no longer call in? I sure hope that's not the case! I am having an issue inserting my 1099 info!

Re: Customer service!

VolvoGirl — Thu, 30 Jan 2020 15:53:34 GMT

There is still phone support for Deluxe and above. Or post your questions here. What kind of 1099? A 1099Misc?

Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Customer service!

ljb-7 — Thu, 30 Jan 2020 16:07:33 GMT

Yes, 1099 Misc

Re: Customer service!

ljb-7 — Thu, 30 Jan 2020 16:08:45 GMT

I found a 1 800 #, had to do some digging to find it. Have not called it yet.

Re: Customer service!

VolvoGirl — Thu, 30 Jan 2020 16:24:17 GMT

You can enter 1099Misc Self Employment Income into Online Deluxe or Premier but if you have any expenses you will have to upgrade to the Self Employed version.

How to enter income from Self Employment

https://ttlc.intuit.com/community/self-employed/help/how-do-i-report-income-from-self-employment/00/26653

Re: Customer service!

ljb-7 — Thu, 30 Jan 2020 21:19:46 GMT

Hi, well come to find out from one of the customer service reps, being that I did not earn over $500 on that particular situation, I did not even have to file it. My other issue is that when I was asked how I wanted to receive my refund, I did not see the Rapid refund advance option, which is how I wanted to receive it. I went onto the Intuit payroll card page & I signed up & I will be receiving the card, but how do I get my refund on it once I receive the card? I HAD to choose an option on turbo, so I chose my for refund to go into my checking for direct deposit.

Re: Customer service!

VolvoGirl — Thu, 30 Jan 2020 21:45:41 GMT

Couple things. Don't know what you got the $500 for but you have to report all your income even if you don't get a 1099Misc. The payer doesn't have to give you a 1099Misc for under $600 but you still have to report it. Even if you get $1 of bank interest without a 1099Int you have to report it. If it was for 1099Misc self employment income you have to pay self employment tax on it. The customer service rep was wrong or you didn't understand them.

To get the refund advance it had to be offered to you before you filed. Only certain customers get the offer. You can not select it yourself. Info on Refund Advance

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/01/27333

If you put down your checking account it will be deposited into that. Don't think the card will do anything for you.

Re: Customer service!

ljb-7 — Sun, 02 Feb 2020 03:30:18 GMT

I understood her just fine. She was incorrect if what she said isn't right. Maybe the phone call was recorded & they can find the person & retrain them. Either way, my taxes are now filed..

Re: Customer service!

ljb-7 — Sun, 02 Feb 2020 03:36:39 GMT

O, that's a good link to the Rapid Refund. I think they should offer it to ALL Turbo customers, especially if you meet the refund threshold. I know I am very disappointed that I did not qualify for it!! 👎👎

Re: Customer service!

sbembury0603 — Mon, 03 Feb 2020 18:03:59 GMT

I'm having a previous tax problem and would like to speak to a representative.

Re: Customer service!

TerukoL — Mon, 03 Feb 2020 21:59:11 GMT

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. We're open daily from 5 AM to 9 PM PT.

Please click here to for What is the TurboTax phone number

Re: Customer service!

moneware — Mon, 13 Apr 2020 14:37:04 GMT

why can't you help a fellow taxpayer out....found the number, share it. thanks.