topic I can’t get into my old account on turbo tax I forgot my password and I don’t have the same email or phone number as I did before, how do I get into my old case? in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/i-can-t-get-into-my-old-account-on-turbo-tax-i-forgot-my-password-and-i-don-t-have-the-same-email-or/01/1044077#M379702 Thu, 30 Jan 2020 14:08:59 GMT laa_lakota 2020-01-30T14:08:59Z I can’t get into my old account on turbo tax I forgot my password and I don’t have the same email or phone number as I did before, how do I get into my old case? https://ttlc.intuit.com/community/taxes/discussion/i-can-t-get-into-my-old-account-on-turbo-tax-i-forgot-my-password-and-i-don-t-have-the-same-email-or/01/1044077#M379702 Thu, 30 Jan 2020 14:08:59 GMT https://ttlc.intuit.com/community/taxes/discussion/i-can-t-get-into-my-old-account-on-turbo-tax-i-forgot-my-password-and-i-don-t-have-the-same-email-or/01/1044077#M379702 laa_lakota 2020-01-30T14:08:59Z Re: I can’t get into my old account on turbo tax I forgot my password and I don’t have the same email or phone number as I did before, how do I get into my old case? https://ttlc.intuit.com/community/taxes/discussion/re-i-can-t-get-into-my-old-account-on-turbo-tax-i-forgot-my-password-and-i-don-t-have-the-same-email/01/1044091#M379704 <P>Close all TurboTax windows on your web browser (including this one). &nbsp;Copy and paste the account recovery website link onto a new web browser window and run the tool.</P> <P>Use this TurboTax account recovery website to get a list of all the user ID's for an email address. &nbsp;Run the tool against any email addresses you may have used -&nbsp;<A href="https://myturbotax.intuit.com/account-recovery" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer">https://myturbotax.intuit.com/account-recovery</A></P> <P>If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "<FONT color="#0000FF"><STRONG>Try something else</STRONG></FONT>"</P> <P>&nbsp;</P> <P>If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. &nbsp;TurboTax does not store online any returns completed using the desktop editions.</P> Thu, 30 Jan 2020 14:13:52 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-can-t-get-into-my-old-account-on-turbo-tax-i-forgot-my-password-and-i-don-t-have-the-same-email/01/1044091#M379704 DoninGA 2020-01-30T14:13:52Z Re: I can’t get into my old account on turbo tax I forgot my password and I don’t have the same email or phone number as I did before, how do I get into my old case? https://ttlc.intuit.com/community/taxes/discussion/re-i-can-t-get-into-my-old-account-on-turbo-tax-i-forgot-my-password-and-i-don-t-have-the-same-email/01/1874997#M670250 <P>This doesn't work. All it does is take me to a sign in screen.</P> Thu, 04 Feb 2021 22:06:23 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-can-t-get-into-my-old-account-on-turbo-tax-i-forgot-my-password-and-i-don-t-have-the-same-email/01/1874997#M670250 courtneyakin1976 2021-02-04T22:06:23Z