topic How do I fixed my federal and state tax return both came back rejected in Get your taxes done using TurboTax

How do I fixed my federal and state tax return both came back rejected

valarie62 — Wed, 29 Jan 2020 22:48:40 GMT

Re: How do I fixed my federal and state tax return both came back rejected

ReginaM — Thu, 30 Jan 2020 00:00:22 GMT

Being rejected means that some things on your return don't match what the IRS has in their database. Here's how you can fix it.

Step 1: Check your email

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your reject and how to update it.

Didn't get an email? Open your return to get the rejection reason and proceed to step 2.

Step 2: Search for a solution

Here are links to solutions for the 10 most "popular" IRS rejections:

IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
IND-52: The date of birth does not match IRS records
R0000-507-01: A dependent on your return has already been claimed on another return
R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
IND-516-01: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
IND-046-01: Form 8862 is missing from the tax return and it is required to be able to claim the earned income credit (EIC)

Step 3: Open and fix your return

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection, then proceed to the final step.

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.

Step 4: Re-file your return

After completing the previous 3 steps, you're ready to re-file. If you were guided through fixing your reject, select the option to refile when you’ve finished.

If you had to navigate to the area in the program yourself, when you’ve finished, select File in the left-hand menu (mobile devices: go to the upper-left corner to open the side menu, then select File). Follow the onscreen instructions to either e-file your return or file by mail.

Note: If you get the same rejection a second time (or third, or fourth, or fifth...) and you see no mistakes on your return, select the File by mail option to paper-file your return. Sometimes, returns keep getting rejected even though there's nothing wrong with them (data mismatches, dependents already claimed, and so forth).

In these cases, we recommend paper-filing by mail rather than wasting additional time trying to "fix" something that is beyond your control

Re: How do I fixed my federal and state tax return both came back rejected

anidem1 — Fri, 01 May 2020 20:42:20 GMT

what if it was for a previous year?

Re: How do I fixed my federal and state tax return both came back rejected

Imeow — Sat, 06 Jun 2020 23:26:20 GMT

Im getting error “FW2-505-01 Form W-2,Line B Employer EIN was issued after the tax year”. ive checked My Employers EIN # and there are no errors. Its the same EIN number for 2018 and before. Because of Covid 19, Turbotax stated that the IRS Is not accepting paper returns and I have always used Turbotax in the past. Please help, i paid the filing fees with Turbotax and now my returns are getting rejected.

Re: How do I fixed my federal and state tax return both came back rejected

Provi635 — Fri, 13 Mar 2026 02:41:50 GMT

My AGI was 0 dollars not 17000. Please help me out with this.

Re: How do I fixed my federal and state tax return both came back rejected

CatinaT1 — Fri, 13 Mar 2026 10:46:22 GMT

The IRS uses your prior year AGI to combat fraud. Make sure you take into account the information below.

You can find your 2024 Adjusted Gross Income (AGI) by:

Looking at line 11 on page 1 of your 2024 Form 1040
Requesting a transcript of your 2024 tax return from the IRS. You can request your transcript online at the following link: Get Transcript

Please click on this TurboTax article for more information.

Check these items as well to ensure you have the correct number.  If you:

Filed late last year after mid-November or your return was processed after that time—try entering 0.
Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
Filed with your spouse last year—you and your spouse have the same 2024 AGI. (Don’t split the AGI amount or enter  0  for one of you).

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.

This article will give you instruction on how to print and mail your return.