topic Tax file password in Get your taxes done using TurboTax

Tax file password

areinberg — Wed, 29 Jan 2020 21:02:03 GMT

Program will not add valid password to 2019 tax file. Why?

Re: Tax file password

HeatherPLO — Thu, 30 Jan 2020 01:51:47 GMT

Please try the steps below:

https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-password-protect-my-tax-file-in-the-turbotax-cd-download-software/00/25903

Re: Tax file password

areinberg — Thu, 30 Jan 2020 16:36:52 GMT

Did as suggested. Created valid password and still get error message “for security reasons should be between 6 and 16 characters “ My password was valid. Help.

Re: Tax file password

BrandiLO — Fri, 31 Jan 2020 03:46:26 GMT

To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detail description of your issue.

Re: Tax file password

Nonny — Sat, 08 Feb 2020 15:31:03 GMT

2019 Turbotax Premier + State 2019 will not add password to file. Gives error on length of password being between 6 and 32, which it was. Found no details on format other than length and case sensitive so not sure of problem.

Re: Tax file password

areinberg — Sat, 08 Feb 2020 22:12:52 GMT

Have same problem using same software and still no answer or fix.

Re: Tax file password

JakailaLO — Sun, 09 Feb 2020 02:38:54 GMT

For the best resolution, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and detail description of your issue.

Re: Tax file password

AllenBingham — Mon, 10 Feb 2020 23:07:54 GMT

I have the same problem, so others are not alone with this issue!

I'll follow your advice and contact customer care.

Re: Tax file password

AllenBingham — Mon, 10 Feb 2020 23:22:48 GMT

So I entered all the details into the form you suggested ... was given a phone number to call with a Support ID, and called, gave the ID ... and then got an AI program that would never answer the real question ---- soon as I said password it assumed I needed to know how to reset an existing password for the online Turbotax system!

Great NON-HELP!!!

Re: Tax file password

AllenBingham — Mon, 10 Feb 2020 23:31:05 GMT

Okay!

I tried ONE more time ... it turns out my PW entry was just fine, it was the entry for the Security Question, I was answering for the name of my High School --- which happened to be LONGER than the 16 character maximum FOR the security question.

So I chose a different question, that for me had an answer between the 6 and 16 character limit!

And the program accepted the PW!

Yeah!!!

Re: Tax file password

ptrstar49 — Mon, 24 Feb 2020 18:46:34 GMT

Please make sure that the answer to your security question is 6-16 characters long. The program will accept your password once you verify that the Answer is at least 6 -16 characters.

Qiana P

Re: Tax file password

Anonymous — Mon, 24 Feb 2020 21:11:53 GMT

The best method to resetting a Turbo Tax password is to follow this Forgot your TurboTax Online User ID or password FAQ.

Re: Tax file password

bremer30 — Tue, 25 Feb 2020 21:26:04 GMT

I reset my password and received a message confirming the change. The tubotax program will not accept my password when I try to pay the filing fee with my credit card.

Re: Tax file password

bremer30 — Tue, 25 Feb 2020 21:28:05 GMT

My password is valid but will not be accepted by the tax file

Re: Tax file password

JakailaLO — Wed, 26 Feb 2020 16:57:27 GMT

If you have tried to reset your password by using the "forgot password" link, please use this link to contact support for additional assistance: TurboTax Support Contact Us Page – Get Help from TurboTax

Re: Tax file password

MGDave — Thu, 26 Mar 2020 19:14:55 GMT

I created an 18 character password and the software won't accept it.

When I try to save it, it tells me the password should be between 8 and 32 characters.

what's the problem????

Re: Tax file password

LeonardS — Thu, 26 Mar 2020 19:31:55 GMT

This link How to create a strong password for your online TurboTax account has information on creating your TurboTax password. Did you include these in your password? Your password must include all of the following:

Upper-case character
Lower-case character
Number
Symbol