topic rejected in Get your taxes done using TurboTax

rejected

D9IF3AT — Wed, 29 Jan 2020 15:58:17 GMT

My return keeps getting rejected for IND-032-04 and my spouse is deceased and the AGI is correct. How do I get past this?

Re: rejected

Irene2805 — Wed, 29 Jan 2020 16:18:33 GMT

I'm very sorry for your loss!

The issue is with your wife's AGI or Self-Select PIN. Follow the instructions in the following Turbo Tax Help Article:

E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN from last year doesn't match IRS records

If your return is rejected again, select the File by mail option and mail in the return.

Re: rejected

rdh — Wed, 05 Feb 2020 02:11:21 GMT

I've had the same issue. My wife died in 2019 and I've tried to e-file a few times and keep getting rejected. I've checked everything. Additionally, I got my IRS transcript and everything checked out (I've filed jointly with my spouse last year and for many years and e-filed with turbotax software for the last few years.) I even switched to forms view in TurboTax and looked at the worksheets. It is using the PIN from last year but they say the IRS will use last year's AGI to verify the identity anyway. Interestingly, the software never asked me to generate a PIN. It did it for me. I talked to the IRS today for 30 minutes today. They checked the AGI and everything they could check and all was correct. He stated I should be able to e-file. I talked to the SSA office. He did not know of anything they do to a SSN that should block the tax return (but maybe they just don't know). Bottom line, I think there is a software flaw or something, and I am resigned to paper file.

Re: rejected

JohnW222 — Sun, 09 Feb 2020 19:00:54 GMT

You appear to have done all that you can do to try and get this issue resolved, and to no avail.

Since you've verified that all of your information is correct, the e-file system will almost surely reject your return again if you try to e-file with your current information.

Your only option at this point will be to paper-file your state return.

For guidance on printing and mailing your return, please see the resources below.

How do I print and mail my return in TurboTax Online?

How do I print and mail a return in the TurboTax for Windows CD/Download software?

How do I paper-file in the TurboTax for Mac CD/Download software?