topic Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee in Get your taxes done using TurboTax

Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

lisapryor1967 — Wed, 29 Jan 2020 13:49:44 GMT

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

Karol N — Wed, 29 Jan 2020 13:52:42 GMT

The same situation here - accepted $40 and I am due $80...

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

DoninGA — Wed, 29 Jan 2020 13:56:19 GMT

Upgrading from the Free online edition to the Deluxe online edition - $40

Adding a state tax return - $40

Or choosing the pay with refund option - service charge $39.99

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

OR -

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

Karol N — Thu, 30 Jan 2020 04:49:11 GMT

What does it mean adding state tax return? I accepted $40 to upgrade both to Deluxe...and I do not see $39.99 service charge to pay with the refund. I would appreciate if someone could explain what is going on.

Thank you

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

DoninGA — Thu, 30 Jan 2020 11:28:01 GMT

@Karol N wrote:

What does it mean adding state tax return? I accepted $40 to upgrade both to Deluxe...and I do not see $39.99 service charge to pay with the refund. I would appreciate if someone could explain what is going on.

Thank you

The Deluxe edition is only for the federal tax return. If you want to complete a state tax return using the Deluxe edition or higher, the state return is an additional $40.

Go to the TurboTax online edition website and click on State additional under the Deluxe price - https://turbotax.intuit.com/personal-taxes/online/

The $39.99 service charge to pay the TurboTax account fees with the federal tax refund was clearly shown on the web page where you selected to either pay with a credit card or pay with the refund, in Step 1 of the File section.

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

wolfchow — Mon, 10 Feb 2020 15:37:22 GMT

It should be clearly displayed on the page where you select that payment method, it was easy to scroll past it without realizing it was doubling the charge

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

JakailaLO — Mon, 10 Feb 2020 16:20:42 GMT

Please see the answer posted above by DoninGA

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

Tjeremy12 — Wed, 27 Jan 2021 20:44:40 GMT

That is a ridiculous answer. You said "you should have understood that we are charging you an extra forty dollars for service fee". Noone could understand that until you are about to sign and be done with taxes. It adds another $80 dollars to the bill that is already $40. That is ridiculous to assume someone could understand that.

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

Princess Kaii — Sun, 14 Feb 2021 01:12:34 GMT

The deluxe is $40, for that extra form or whatever it’s called ( example : 401k credit, etc... whatever is not included in the free version).

so basically you paid $40 for deluxe and then $40 for them charge you $40 ( * the processing fee ).

You pay them $40, and then they get $40 for processing your $40.
@lisapryor1967

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

Princess Kaii — Mon, 15 Feb 2021 13:35:15 GMT

The deluxe is $40, for that extra form or whatever it’s called ( example : 401k credit, etc... whatever is not included in the free version).

so basically you paid $40 for deluxe and then $40 for them charge you $40 ( * the processing fee ).

You pay them $40 to upgrade and then they get $40 for processing your $40 for that upgrade

So $80.

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

DoninGA — Mon, 15 Feb 2021 13:40:22 GMT

@Princess Kaii wrote:

The deluxe is $40, for that extra form or whatever it’s called ( example : 401k credit, etc... whatever is not included in the free version).

so basically you paid $40 for deluxe and then $40 for them charge you $40 ( * the processing fee ).

You pay them $40 to upgrade and then they get $40 for processing your $40 for that upgrade

So $80.

If you do not want to pay the $40 service charge for the option to pay the TurboTax account fee with your federal tax refund, then remove the pay with refund fee and pay the $40 for the Deluxe online edition with a credit or debit card.

See this TurboTax support FAQ for removing the pay with refund option - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbotax-online-and-change-my-payment-method/01/25880

Re: Why am i payinf turbotax 80 dollars when i hit the 40 dollar fee

JAcob37 — Tue, 08 Feb 2022 05:50:07 GMT

Yeah this is why I will NEVER use turbo tax ever again they have ruined their trust with customers to become scummy business grubs with hidden fees and extra charges