topic Why does the Refund Advance Temporary Card not work? in Get your taxes done using TurboTax

Why does the Refund Advance Temporary Card not work?

Secav92 — Tue, 28 Jan 2020 20:18:38 GMT

I have already contacted the customer service number for Green Dot, they could not tell me what was wrong or when it would be fixed.

My return was accepted by the IRS, the $2,000 advance is in the account.

Every time I try to use the temporary card assigned that you are told can be used for online purchases it does not work. It does not work with any merchants across multiple platforms.

What is the point of getting an advance within 1 hour* of IRS acceptance if you cannot access the money? Why should I have to wait 5-10 business days?! That is not an advance at all and will take the same amount of time if I just waited for the IRS to deposit in to my bank account.

This is shady, scammy, and unethical.

If this is not promptly resolved I will never use Turbo Tax again, I have used it for many years, and use it to file my family members for them as well. This is absurd.

Re: Why does the Refund Advance Temporary Card not work?

grantw429 — Tue, 28 Jan 2020 21:26:50 GMT

same here

Re: Why does the Refund Advance Temporary Card not work?

Ejot — Tue, 28 Jan 2020 22:14:28 GMT

I am having the same issue. When I called the customer service phone number I was told just to be patient. It will work in an hour or so. It's been 3 hours since that call. Nothing.

Re: Why does the Refund Advance Temporary Card not work?

JustinUlmen — Tue, 28 Jan 2020 23:50:32 GMT

Same here. Phone support has had me on hold for over 25 minutes each time i called today. And each time they said to wait an hour. Its been 7 hours since my first call and they have given me no answers

Re: Why does the Refund Advance Temporary Card not work?

Btm8881 — Wed, 29 Jan 2020 02:25:05 GMT

I agree, if TurboTax doesn’t at least give us some sort of real update on what the issue is that so many people are having with the temp cards I’ll go somewhere else next year.

Re: Why does the Refund Advance Temporary Card not work?

Donnelly38 — Wed, 29 Jan 2020 02:30:21 GMT

I am still having trouble with my temp card. I called and they said that there specialist were on it. But they still don't know how long it is going to be. This is ridiculous. This is my first time using turbo tax and other than the price I am very unsatisfied. Can they just give us some solid answers please.

Re: Why does the Refund Advance Temporary Card not work?

Secav92 — Wed, 29 Jan 2020 02:36:55 GMT

I called again and now they told me it is expected to be resolved at 12am.

I doubt this.
They told me I am not expected to get my physical card until 02/04/2020. So, a full week.
which means this advance is an absolute waste.

I am completely disappointed and dissatisfied.

Turbo Tax you should be ashamed.

Re: Why does the Refund Advance Temporary Card not work?

celticlk86 — Wed, 29 Jan 2020 04:36:56 GMT

Mine isn’t working either. So I’m guessing this is not working for really anyone then? Please update when anyone has gotten theirs to work please. Thanks.

Re: Why does the Refund Advance Temporary Card not work?

Aiden2154 — Wed, 29 Jan 2020 15:52:27 GMT

Called them and they said they issued me a new temporary card and they were expedited it should be here in the next 24 hours they said that’s what everybody has to do!! So please hurry so you guys can get your advances this week

Re: Why does the Refund Advance Temporary Card not work?

Stephgrenade — Wed, 29 Jan 2020 16:46:06 GMT

What number did you call? I called yesterday and got told to be patient and an apology for the inconvenience, but this is absurd. I have been using TT for 7 years, and this is the first time I have been really disappointed with the service.

Re: Why does the Refund Advance Temporary Card not work?

Anonymous — Thu, 06 Feb 2020 03:08:12 GMT

Please see this Turbo Tax FAQ regarding your Refund Advance temporary card.

If you received a Refund Advance last year, you’ll need to create a new account to see your Refund Advance funds for this year. You won’t see the funds if you log in with the account you made last year.

Re: Why does the Refund Advance Temporary Card not work?

jmonty2004 — Wed, 29 Jan 2020 18:12:40 GMT

Why cant they just tell me what my new card number is or just email it to me that would be better why do I have to wait another 24 hours some Refund advance so it will be working when I get my actual refund from the IRS. Have a friend who did Jackson Hewitt and he was able to use his right away.

Re: Why does the Refund Advance Temporary Card not work?

Joelrich12 — Wed, 29 Jan 2020 18:20:14 GMT

I was approved for 500 loan got my card yesterday and taxes accepted Monday but my account say $0 still where's my loan?

Re: Why does the Refund Advance Temporary Card not work?

BossNaay — Wed, 29 Jan 2020 18:53:17 GMT

IF YOU ARE FILING YOUR TAXES WITH TURBO TAX AND THEY HAVE ADVERTISED THAT YOU CAN RECEIVE PARTIAL OF YOUR REFUND FASTER BY SIGNING UP FOR A TURBO TAX DEBIT CARD & YOU CAN USE YOUR FUNDS RIGHT AWAY WITH THE TEMPORARY DEBIT CARD FOR ONLINE PURCHASES, DO NOT DO IT ! THIS IS MISLEADING INFORMATION! WOULD NOT RECOMMEND YOU USE ! I HAVE SIGNED UP PERSONALLY & THE TEMPORARY DEBIT CARD DOES NOT WORK! I HAVE TRIED CALLING CUSTOMER SERVICE AND IT IS HORRIBLE! THE WAIT TIME IS RIDICULOUS, THE REPRESENTATIVES HANG UP ON YOU , AND NONE OF THE SUPERVISORS ARE AVAILABLE. THIS IS BY FAR THE WORST EXPERIENCE I HAVE EVER EXPERIENCED WHILE FILING MY TAXES! & TURBO TAX WILL NOT GET MY BUSINESS NEXT YEAR! I AM HAVING THE SAME PROBLEM & SO ARE MANY OTHERS

Re: Why does the Refund Advance Temporary Card not work?

Aiden2154 — Wed, 29 Jan 2020 20:05:52 GMT

I called the (888) 285-4169 number and he said they issued me new card numbers and it should be here tomorrow I will keep you guys updated I think y’all should do the same

Re: Why does the Refund Advance Temporary Card not work?

BossNaay — Wed, 29 Jan 2020 23:01:04 GMT

Thank you ! I did this & it worked !

Re: Why does the Refund Advance Temporary Card not work?

Aiden2154 — Thu, 30 Jan 2020 00:13:58 GMT

What happen u ordered a new card?

Re: Why does the Refund Advance Temporary Card not work?

cherylle1980 — Thu, 30 Jan 2020 01:28:20 GMT

Thank you. I had the same problem. I tried to reach out three times, put on hold for no less than nineteen minutes per call only for every call to be dropped before I could even speak to an agent. It would ring to put me through and then drop. I was informed by another user that none of the temporary cards are working and that I needed to reach out to get an emergency card overnighted...which would be cool except for the fact that I can't get through to speak with anyone.

This was my first time using Turbotax and my last. I will definitely be going back to Taxact next year. They don't offer advances but they offer peace of mind. If I need them, they answer. Not being able to reach people dealing with my money is something I am not comfortable with.

Re: Why does the Refund Advance Temporary Card not work?

chuxzilla — Thu, 30 Jan 2020 01:50:59 GMT

We called this morning as well. They said we would get an expedited card within 1 day. We will see if we get it. We have been trying to use our temporary card for two days and they said they were working in fixing it. But it would be better to use the card. We also have to call when we receive the card and make sure it's not the old card number so that were activating the right one.

Re: Why does the Refund Advance Temporary Card not work?

Secav92 — Thu, 30 Jan 2020 15:12:44 GMT

@Anonymous Did you even read the post or the responses? How insulting can you be! I have already called that number numerous time! Shame on you and shame on Turbo Tax and Green Dot. Do not give me generic copy pasted responses!