topic Can't install TurboTax on more than one computer. in Get your taxes done using TurboTax

Can't install TurboTax on more than one computer.

mitchchin — Mon, 27 Jan 2020 02:41:24 GMT

Hi,

My family and I recently bought the TurboTax Deluxe. It states on the back "Install on up to 5 of your computers." My sister first did the download on her Mac, and it worked fine. However, upon entering the license code into my Windows computer, I saw "This license code has already been associated with an account. Please check that account and look for it in Downloads." I tried doing the same thing on my father's Mac, and received the same answer.

The TurboTax we bought was still sealed, so my sister was the first person to use it. This should mean that there are still 4 more installations available, correct?

Why can't I use the same license code? Perhaps we have done something wrong, but please let me know.

Thank you,

Re: Can't install TurboTax on more than one computer.

phelpers3 — Sat, 27 Feb 2021 18:50:56 GMT

Having same issue Any help?

Re: Can't install TurboTax on more than one computer.

EbonyA — Sat, 27 Feb 2021 19:30:26 GMT

Yes, you should have 4 more opportunities to e-file your return under the same license code; please see the following for that confirmation How many returns can I e-file with Turbo Tax desktop?

Additionally, please take a look at this thread for guidance on successfully using the desktop program on multiple computers: Preparing separate returns using Turbo Tax.

Re: Can't install TurboTax on more than one computer.

DebBracey23 — Sun, 28 Feb 2021 20:41:32 GMT

I am having the same issue. Any assistance?

Re: Can't install TurboTax on more than one computer.

EbonyL122824 — Sun, 28 Feb 2021 21:20:20 GMT

@DebBracey23 see @EbonyA's post above yours for assistance. If you need further assistance, contact customer support here.

Re: Can't install TurboTax on more than one computer.

mitchchin — Sat, 13 Mar 2021 18:08:38 GMT

Hi,

I did not get any help with this last year. I ended up inserting the CD into an older computer and that worked for me somehow. However, my older computer is too out-of-date to be compatible with the CD this year. So I am still facing this same issue one year later. My sister downloaded and used the license code first, and then I tried to use the licensing code on my computer. To no surprise, the code is presenting me with the same message: "This license code has already been associated with an account. Please check that account and look for it in Downloads." The links you provided did not help me get past my issue. From the message, it appears that I have to use the same account to do my own return. However, I have seen on another community forum that each tax return needs a different account with a separate username and password.

@EbonyA @EbonyL122824 Please stop directing me to other links and just tell me what must be done.

Re: Can't install TurboTax on more than one computer.

JeanneLO — Sat, 13 Mar 2021 18:23:31 GMT

If your sister used the license code and logged in with her account you won't be able to use your own account for an additional download.

The information you are seeing regarding each tax return needing their own user ID and password if for the TurboTax online product. You are correct when you stated "From the message, it appears that I have to use the same account to do my own return."

For our Desktop product when using the desktop CD/Download editions installed on your personal computer, just save the return that you are working on and then start a new return by clicking on 'File' at the top left of the program screen and then click on the 'New Tax Return' option.

@mitchchin

Re: Can't install TurboTax on more than one computer.

mitchchin — Sat, 13 Mar 2021 18:43:18 GMT

Thank you for the clarification. I will try that this weekend.

Re: Can't install TurboTax on more than one computer.

JeanneLO — Sat, 13 Mar 2021 19:02:32 GMT

You're welcome. Please let us know if you need any further assistance.