https://ttlc.intuit.com/community/taxes/discussion/can-t-get-out-of-free-file/01/1015060#M368402 <P>I've used this account for multiple years to file taxes. I looked at the free file option and started a tax return. I realized I wouldnt be able to file with free file so I'd like to go back to the normal program. I can't seem to do this. I've cleared the previous filing, signed out but whenever i sign back in it forces me into freefile.</P> Sat, 25 Jan 2020 23:28:44 GMT Briancapo123 2020-01-25T23:28:44Z https://ttlc.intuit.com/community/taxes/discussion/can-t-get-out-of-free-file/01/1015060#M368402 <P>I've used this account for multiple years to file taxes. I looked at the free file option and started a tax return. I realized I wouldnt be able to file with free file so I'd like to go back to the normal program. I can't seem to do this. I've cleared the previous filing, signed out but whenever i sign back in it forces me into freefile.</P> Sat, 25 Jan 2020 23:28:44 GMT https://ttlc.intuit.com/community/taxes/discussion/can-t-get-out-of-free-file/01/1015060#M368402 Briancapo123 2020-01-25T23:28:44Z https://ttlc.intuit.com/community/taxes/discussion/re-can-t-get-out-of-free-file/01/1015083#M368404 <P>IRS rules prohibit the ability to switch from Free File to a paid version within the same account.&nbsp; To go back to a paid version you have to use a<U><STRONG><EM> different account and user ID.</EM></STRONG></U>&nbsp; &nbsp;And, alas, start over..</P> Sat, 25 Jan 2020 23:34:38 GMT https://ttlc.intuit.com/community/taxes/discussion/re-can-t-get-out-of-free-file/01/1015083#M368404 xmasbaby0 2020-01-25T23:34:38Z https://ttlc.intuit.com/community/taxes/discussion/re-can-t-get-out-of-free-file/01/1181411#M432010 <P>Talk with Turbo Tax support.&nbsp; Log out of your account, delete your browser's cache and cookies, sign in again, choose Free File.</P> Tue, 18 Feb 2020 21:24:37 GMT https://ttlc.intuit.com/community/taxes/discussion/re-can-t-get-out-of-free-file/01/1181411#M432010 joe doaks 2020-02-18T21:24:37Z