topic Re: Whoops! We hit a snag loading your data. Please try again. in Get your taxes done using TurboTax

Whoops! We hit a snag loading your data. Please try again.

jponte7 — Mon, 20 Jan 2020 18:08:11 GMT

Re: Whoops! We hit a snag loading your data. Please try again.

CatinaT1 — Mon, 20 Jan 2020 20:57:41 GMT

Were you able to continue by refreshing your browser?

Re: Whoops! We hit a snag loading your data. Please try again.

jponte7 — Tue, 21 Jan 2020 20:34:48 GMT

Nope I’m still getting this error

Re: Whoops! We hit a snag loading your data. Please try again.

DaraLO — Thu, 23 Jan 2020 01:14:11 GMT

Try clearing your browser's cache and/or deleting cookies. If you continue to receive the error, try logging into your TurboTax account using a different browser.

Re: Whoops! We hit a snag loading your data. Please try again.

erikamezal — Fri, 24 Jan 2020 04:42:40 GMT

Ive cleared my cookies and catch...still not working it's doing it on my app too...what is happening?

Re: Whoops! We hit a snag loading your data. Please try again.

JeanneLO — Fri, 24 Jan 2020 16:30:23 GMT

If you are receiving this message you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies again after rebooting.

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To clear your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If you were uploading a W2 and received this message please see this TurboTax FAQ:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/hmm-looks-like-we-hit-a-slight-snag-in-this-section/00/27348

Re: Whoops! We hit a snag loading your data. Please try again.

Lukesteel00 — Mon, 27 Jan 2020 12:00:36 GMT

I've cleared everything and restarted my device and then cleared everything. I'm still getting this message.

Re: Whoops! We hit a snag loading your data. Please try again.

JeanneLO — Mon, 27 Jan 2020 18:06:27 GMT

If you are receiving this message on a device please make sure you are using the most recent version of the mobile app.

Re: Whoops! We hit a snag loading your data. Please try again.

dwlucas78 — Mon, 27 Jan 2020 18:44:30 GMT

I'm getting the same error, I have tried IE, Chrome, Firefox, three different computers. It seems like an error on Turbotax side.

Re: Whoops! We hit a snag loading your data. Please try again.

MoniqueLO — Tue, 28 Jan 2020 18:44:48 GMT

Please see below for information on how to contact customer support.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Whoops! We hit a snag loading your data. Please try again.

aftorres — Mon, 17 Feb 2020 06:49:00 GMT

Recieving same error - none of the suggestions offered works.

Re: Whoops! We hit a snag loading your data. Please try again.

TiffanyL — Mon, 17 Feb 2020 16:17:52 GMT

If you have tried all the troubleshooting posted above and still get the same error message, you would want to use the link provided below to reach out to TurboTax customer support:

TurboTax Customer Support

Re: Whoops! We hit a snag loading your data. Please try again.

AF_651 — Sat, 29 Feb 2020 18:20:05 GMT

Support just offered me the same suggestions

Re: Whoops! We hit a snag loading your data. Please try again.

tmielonen — Wed, 04 Mar 2020 14:22:35 GMT

I've been having this problem for over a week, already contacted support and they just said to wait a few days after trying all of the suggestion above, multiple computers/browsers, etc. It is obvious this is a problem on Intuit's side, yet it is being ignored.

I'm going to contact support AGAIN later today and demand to remain on the line until they take my payment by phone or fix it. Otherwise I will be forced to use a competitor, which has none of my history and is a huge pain.

Re: Whoops! We hit a snag loading your data. Please try again.

tlee17 — Fri, 13 Mar 2020 15:54:23 GMT

This is happening to me at the moment when going to pay via CC. Has anyone figured out a solution? None of the above "solutions" have worked for me

Re: Whoops! We hit a snag loading your data. Please try again.

AkinaLO — Fri, 13 Mar 2020 16:14:47 GMT

Please contact customer support in the article below for assistance.

What is the TurboTax phone number? - Community

Re: Whoops! We hit a snag loading your data. Please try again.

Coloradomom — Sun, 12 Jul 2020 01:33:15 GMT

Same issue. Talked to them twice. They say it's my internet connection (which is fine), my browser (cleared history and cache) maybe my credit card (confirmed with the bank it's not) - they wanted me to try a different credit card (same error) or give me the number to their collections department. When I asked if there was a problem with my account and they said no, but maybe collections had some ideas. I asked for a supervisor, was placed on hold and got a message saying it would be a 45-50 minute wait. I'm really over TurboTax.

The error is on their end and they don't have the answer. And they really don't care.

Re: Whoops! We hit a snag loading your data. Please try again.

CatinaT1 — Sun, 12 Jul 2020 15:44:57 GMT

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

If they are not the same then change your mailing address to your billing address. Click on My Info on the left side of the screen. Edit you mailing address and Continue. Go back to the File section to make your payment.

After the payment has been approved, go back to My Info and change the address back to the original.

Re: Whoops! We hit a snag loading your data. Please try again.

phaniranjan — Wed, 15 Jul 2020 20:38:39 GMT

Only this worked, one needs to make sure the billing address of credit card same as the mailing address of turbo tax filing.
Thank you CatinaT1.

you saved this year filing by not missing end date with correct suggestion for payment issues

Re: Whoops! We hit a snag loading your data. Please try again.

parkeralthea — Mon, 14 Sep 2020 10:29:22 GMT

Turbotax offers a feature for Americans living abroad but makes it IMPOSSIBLE to file. First of all, it is only possible to pay with a credit card that has a US mailing address. I have a foreign address (since I am LIVING ABROAD), but ok, I got a special US credit card for this purpose. Then, when I tried to pay with the US credit card, I was not able to (and how frustrating that I was not notified the exact reason - I just got this mystery error). If I can't change the mailing address of my tax return to be a US address, and I can't pay with a foreign credit card, then how in the heck am I supposed to file my taxes??!!

Second, turbotax makes it necessary to put a phone number to complete my tax return. There is no possibility to enter a foreign phone number, only US. No selection for mobile/home number. I do not even have a US phone number! If I did, then I would not be LIVING ABROAD!

I just spent many many many hours understanding how to file my taxes properly with turbotax. It really seems there is a product for expats because you can enter foreign earned income and foreign tax credit, if you are living abroad full time. I am now completely frustrated and fear that it was all a waste.