topic Step by Step unavailable in Get your taxes done using TurboTax

Step by Step unavailable

RobertRobert — Thu, 23 Jan 2020 01:30:17 GMT

I just updated turbotax and it will only let me use it in forms mode. Step-by-step is unavailable. Any idea what is creating the problem? If so, how do you fix it?

Re: Step by Step unavailable

Anonymous_ — Thu, 23 Jan 2020 01:55:12 GMT

When you continue a return does it start in Forms Mode and then you cannot switch out of it (using the icon at the top right side of the screen)?

Also, if you start a new return (as a test return), do you see the same behavior?

You might have to contact Support (link below) during regular business hours if this behavior continues.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Step by Step unavailable

DawnC — Thu, 23 Jan 2020 01:59:29 GMT

Can you exit out of Forms mode?