topic Re: Saving file in Get your taxes done using TurboTax

Saving file

FjF — Wed, 22 Jan 2020 16:35:12 GMT

When I try to save a tax return I get a message

with the caution symbol indicating "...individual tax return. tax 2019- There are no more files"

So basically It wont let me save, luckily I have not gotten too far. FYI I'm using the same PC as last year but upgraded from Windows 7 to 10. It transfers last years return but won't save.

Any ideas?

Re: Saving file

SteamTrain — Wed, 22 Jan 2020 18:13:38 GMT

Try the following...if this doesn't work, I got another possible fix:

https://ttlc.intuit.com/community/taxes/discussion/re-cannot-save-tax-file/01/991452/highlight/true#M358399

Re: Saving file

FjF — Wed, 22 Jan 2020 20:45:15 GMT

Thanks, but unfortunetely that did not solve the saving issue. I even tried restarting after I followed the directions. Can you please share the other possible solution?

Re: Saving file

SteamTrain — Wed, 22 Jan 2020 20:50:06 GMT

Sure.....(assuming you've already run the software updates from inside the tax product...and that didn't help)

_____________________________________________________

.......TTX should only be installed and run as an Administrator.....not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

But even if you did that already, there is an internal setting that sometimes needs to be implemented also.

So... Exit TurboTax....then:

1) right click TurboTax 2019 icon

2) Select … Properties

3) Select the Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

_________________

Still won't work......then Customer Support on the phone

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

___________________________________

Re: Saving file

FjF — Wed, 22 Jan 2020 21:58:51 GMT

Thanks again , still did not do the trick. I'll try to get help by calling Turbo. I'll post what they say if they solve the issue.

Re: Saving file

emartin — Sat, 22 Feb 2020 19:35:27 GMT

Hi. I have the same problem and tried the controlled folder fix without success. I also made the account a local admin just in case, no luck. I am not able to save any file, very frustrating :(

Re: Saving file

Jsp2 — Mon, 09 Mar 2020 13:53:33 GMT

SAME EXPERIENCES HERE! Have already tried all the suggestions above - Please, y'all, how can we save these files safely so they can be found again???!! Thanks!

Re: Saving file

DaraLO — Mon, 09 Mar 2020 16:55:04 GMT

@Jsp2 are you receiving an error code when trying to save? If so, refer to the below FAQs to see if these steps remedy the issue:

Error 539 when opening or saving a tax return - Community

Error 131: There was an error in saving your file ...

Re: Saving file

robertasherbrane — Tue, 21 Apr 2020 00:51:13 GMT

Crappy software. Over $100 to use this to file state and federal. Plus a $39.00 surcharge if you have it deducted from your over payment. Pay day loan arrangement.

Re: Saving file

robertasherbrane — Tue, 21 Apr 2020 00:53:49 GMT

Crappy software, over $100 to file state and federal. Plus $39 if you get an advance from you federal refund. Nice work if u can get it, TTI.