topic Re: Interface hangs on delete of item in Your 2017 self-employed work summary in Get your taxes done using TurboTax

Interface hangs on delete of item in Your 2017 self-employed work summary

uptpilot — Sun, 09 Sep 2018 05:34:25 GMT

Trying to delete "TNG CFI receipt of payment $800.00" in "Your 2017 self-employed work summary".

When the dialogue box comes up asking to delete, I press "Yes delete this info" and it hangs. Both Firefox and Chrome exhibit the same problem where they want to close the page because it hung.

Re: Interface hangs on delete of item in Your 2017 self-employed work summary

GabiU — Mon, 10 Sep 2018 18:13:50 GMT

Thanks for reaching out and letting us know! Is the issue still happening?

Re: Interface hangs on delete of item in Your 2017 self-employed work summary

uptpilot — Tue, 11 Sep 2018 21:34:20 GMT

No it still does not work.

I'm talking to one of your people on the phone and they are also clueless as to why the software function is failing.

Re: Interface hangs on delete of item in Your 2017 self-employed work summary

GabiU — Tue, 11 Sep 2018 22:03:48 GMT

Have you tried clearing cache and cookies? I can try to recreate the issue on my end.

Re: Interface hangs on delete of item in Your 2017 self-employed work summary

uptpilot — Tue, 11 Sep 2018 22:08:47 GMT

Yes. That is a trivial troubleshooting step. This is not a client end problem. It's a problem with your company's Javascript code being executed client-side. Your software engineers need to dissect this problem. I've tried every trivial troubleshooting step with your people on the phone. Update: i've now tried it on THREE different browsers.

Re: Interface hangs on delete of item in Your 2017 self-employed work summary

GabiU — Tue, 11 Sep 2018 22:36:53 GMT

Thank you for the update.
Help me get to your section. Is this summary in Income and Expenses or further along in the program? A screenshot helps if you can provide one. I understand this can be frustrating, thank you for hanging in there!