topic Re: Setting a password (encrypt) on Mac does not work. in Get your taxes done using TurboTax

Setting a password (encrypt) on Mac does not work.

jwgamble — Mon, 03 Jun 2019 23:45:03 GMT

I have set a password through the Encrypt menu, changed it, removed it, and reset it. Doesn't work. I'm not prompted to enter a password when I start working on my ta return. Using TurboTax Deluxe for Mac with current upgrades to the software.

It works fine. The Mac is just entering the password for...

macuser_22 — Mon, 03 Jun 2019 23:45:04 GMT

It works fine. The Mac is just entering the password for you.

https://support.apple.com/guide/keychain-access/what-is-keychain-access-kyca1083/mac

thanks for the answer!!!!!!

jwgamble — Mon, 03 Jun 2019 23:45:07 GMT

thanks for the answer!!!!!!

Re: Setting a password (encrypt) on Mac does not work.

860BensonLake — Sat, 28 Dec 2019 22:35:48 GMT

I've updated password. When adding password (Encrypt) on my Mac does not protect 2019 Tax. Works find for 2018 which is on my Mac.

Re: Setting a password (encrypt) on Mac does not work.

dorisVcoffin2 — Fri, 17 Jan 2020 23:19:00 GMT

Does that mean that I have two layer security...?

Re: Setting a password (encrypt) on Mac does not work.

JeanneLO — Sun, 19 Jan 2020 16:52:38 GMT

Yes, if you open the tax return and then click "File" on your computer menu bar, select "Encrypt" and you will be prompt with password dialog.

Re: Setting a password (encrypt) on Mac does not work.

tbirdsrgo — Sun, 09 Feb 2020 15:29:28 GMT

I can get the dialog box but no matter what password I enter (8 char min but less than 16, no spaces) it returns an error message that passwords must be between 6 and 16 characters no spaces. I triple checked that both password lines were identical.

Re: Setting a password (encrypt) on Mac does not work.

JakailaLO — Sun, 09 Feb 2020 20:49:19 GMT

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser.

Please see below for information on how to delete your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you would like to contact customer support for additional assistance please see below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Setting a password (encrypt) on Mac does not work.

SI67 — Sun, 12 Jul 2020 05:09:01 GMT

The answer posted sounds like it applies to using Turbo Tax Online. I am having the same problem creating an encryption password while using the downloaded TurboTax application on my Mac. No browser involved. How can I get the Mac TurboTax application to accept an encryption password?

Re: Setting a password (encrypt) on Mac does not work.

macuser_22 — Sun, 12 Jul 2020 15:20:32 GMT

@SI67 wrote:

The answer posted sounds like it applies to using Turbo Tax Online. I am having the same problem creating an encryption password while using the downloaded TurboTax application on my Mac. No browser involved. How can I get the Mac TurboTax application to accept an encryption password?

That appears to be a recently introduced bug and has been reported.

Re: Setting a password (encrypt) on Mac does not work.

TJTC — Mon, 04 Jan 2021 23:18:12 GMT

I am having the same problem. I'm using Turbo Tax Premiere for 2020 tax year. I have tried a variety of passwords, all within the prescribed limits, but I keep getting the same message over and over:

"For security reasons, your answer should be between 6 and 16 characters long, not including any spaces"

I have used turbo tax for years and have never had this problem before. I am using the same computer as I used last year and I was able to encrypt save my 2019 files with no problems.

Re: Setting a password (encrypt) on Mac does not work.

macuser_22 — Mon, 04 Jan 2021 23:40:13 GMT

The *password* but be between 8 and 32 characters. It is the answer to the *security question* that must be between 6-16 characters.

Re: Setting a password (encrypt) on Mac does not work.

joannajw1 — Tue, 28 Sep 2021 17:44:57 GMT

Did you ever get an answer to this? I am having the same problem.

Re: Setting a password (encrypt) on Mac does not work.

macuser_22 — Tue, 28 Sep 2021 18:11:22 GMT

@joannajw1 wrote:

Did you ever get an answer to this? I am having the same problem.

Exactly what problem are you having.

Re: It works fine. The Mac is just entering the password for...

djtnat — Sat, 15 Jan 2022 19:11:57 GMT

what if I don't want my Mac computer to enter the password for me. I want to protect against other users on the same Mac computer.

Re: It works fine. The Mac is just entering the password for...

macuser_22 — Sun, 16 Jan 2022 04:28:06 GMT

Then unclick the "remember password" checkbox.

Re: Setting a password (encrypt) on Mac does not work.

Wolverine55 — Wed, 28 Sep 2022 02:51:42 GMT

I'm using a downloaded version on my 2021 Macbook Pro (M1 Pro chip). I cannot get the return to be encrypted despite going through the process described above. It simply doesn't save the password and lets me re-open the recent return without asking for a password. Any thoughts?
Thanks.