topic Re: Contact a representative in Get your taxes done using TurboTax

Contact a representative

thesonofja — Tue, 15 Oct 2019 22:31:46 GMT

Re: Contact a representative

DoninGA — Tue, 15 Oct 2019 22:36:03 GMT

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Contact a representative

rahulshandilya — Tue, 15 Oct 2019 22:39:59 GMT

Need help in filing taxes

Re: Contact a representative

Tatilus76 — Wed, 13 Nov 2019 15:13:42 GMT

Customer Service was very unhelpful in the fact I need a copy of my 2016 Turbo Tax Return. I have no choice at this point but to get the return from Turbo Tax, a IRS transcript is not an option. I can't even upgrade to PLUS in Turbo Tax because I didn't use Turbo Tax for 2018. There is no reason for Intuit to make it so hard to get a copy of a return you ALREADY PAID FOR ONCE for an tax audit. This is the exact reason I switched to using a CPA, they are so money hungry and make it impossible to retrieve your returns. If anyone has an idea on how to get my return from TURBO TAX please let me know. [email address removed]

Re: Contact a representative

syford14 — Fri, 17 Jan 2020 20:52:56 GMT

I need to request a refund of $122.03 that was charged to my credit card on 11/6. I have purchased and downloaded through your website the Deluxe Edition. Please contact me as soon as possible.

Sybil Ford

Re: Contact a representative

DoninGA — Fri, 17 Jan 2020 20:54:31 GMT

@syford14 wrote:

I need to request a refund of $122.03 that was charged to my credit card on 11/6. I have purchased and downloaded through your website the Deluxe Edition. Please contact me as soon as possible.

Sybil Ford

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Re: Contact a representative

Catappoldt — Fri, 17 Jan 2020 21:09:43 GMT

Can you please help me get a copy of my 2018 return the IRS has no copy of it, you did file it right?

Re: Contact a representative

DoninGA — Fri, 17 Jan 2020 21:12:40 GMT

@Catappoldt wrote:

Can you please help me get a copy of my 2018 return the IRS has no copy of it, you did file it right?

Paying the TurboTax fees does not e-file a tax return.

Did you e-file the tax return and was it accepted by the IRS?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected. Provided that you have a valid email address for the TurboTax account.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on 2018

What is the status of the e-filed federal tax return? If the status is anything other than Accepted then the tax return was never e-filed. If you did not print and mail the federal tax return then the return was never filed.

Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS. Include with the mailed return any forms W-2 and 1099 which have taxes withheld. Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

Re: Contact a representative

xmasbaby0 — Fri, 17 Jan 2020 21:14:33 GMT

@Catappoldt TurboTax does not file it for you--YOU have to file it by clicking that big orange button that says "Transmit my return now." Did you do that?

I DID NOT RECEIVE MY REFUND FOR LAST YEAR

Do you know if your 2018 return was accepted? What did your emails say after you filed?

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Check your account for 2018. If it says anything other than "accepted" your return was not filed. Either it was rejected and you did not notice and/or follow up, or it was never filed at all.

If you chose to file by mail, you had to mail it yourself. TurboTax does not mail it for you.

If it was not filed, then print, sign and mail it now.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

If it was filed and accepted, then you have to follow up with the IRS to see what happened.

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

If this is about your state refund then contact your state:

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/00/25573

Error

sausewil — Sat, 01 Feb 2020 22:38:02 GMT

Error

Re: Section 179 Limit (Not Done)

Anonymous_ — Sat, 01 Feb 2020 22:33:32 GMT

@sausewil wrote:

I am getting an error regarding Section 179 Limit (Not Done) in Turbo Tax Business. I had my records transferred from Turbo Tax 2018.

What is the exact error message and in which module are you working (i.e., which type of return)?

Also, do you have sufficient profit to cover the Section 179 deduction?

Note: You might want to start your own thread for this issue.

Re: Contact a representative

nursedug48 — Tue, 04 Feb 2020 20:55:03 GMT

I need help

Re: Contact a representative

JamesG1 — Tue, 04 Feb 2020 21:26:44 GMT

A representative can be reached here.

Questions can be answered through the Help button in the upper right hand corner of TurboTax.

Assistance can be found under the Help tab here.

This explains Live Tax Advice which is available for an additional cost.

Re: Contact a representative

ANZELAW — Mon, 04 Jan 2021 15:23:58 GMT

I CHARGE MY EMAIL TO [email address removed] my number is [phone number removed]

Re: Contact a representative

xmasbaby0 — Mon, 04 Jan 2021 15:34:28 GMT

@ANZELAW Please do not post your personal information here in the user forum which is a public web site that can be seen by everyone. Luckily for you the filter removed the information so identity thieves could not get it.

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/00/25927

Re: Contact a representative

Rickjudy1941 — Mon, 18 Jan 2021 02:17:14 GMT

I am 80 yrs old and married an 80 yr old French Canadian. We live on our SS plus required IRS withdrawal. We think she had to file Canadian but don’t know if she must do return here. Also she puts $2000.00 in my account monthly to help with splitting expenses. This is not income is it? How do we best file? Separate or together. Do I need an outside Tax person due to lack of Turbo Tax forms.
You answers se appreciated.
Frederick C Judy (Rick)

Re: Never received my 2019 Refund from turbo tax Amount 331$ I was told by turbo tax never received

File1126 — Mon, 18 Jan 2021 17:24:15 GMT

I been trying to reach turbo tax for 2 years never got responded back I was told by turbo tax i would get 331$ back @ years no one has ever got back to me please help!

Re: Contact a representative

File1126 — Mon, 18 Jan 2021 17:45:53 GMT

Can someone please call me My issue is with my 2019 taxes I was told by turbo tax i was told i was gettingI 331$ Ij never received it I have been trying for a year trying to figure out what was going on with my money still never got a response back I am now disabled collecting disability I would still like to get help on a payment of 331$ If someone can please contact me i would appreciate it Thank your my email is [email address removed]

Re: Contact a representative

xmasbaby0 — Mon, 18 Jan 2021 17:50:51 GMT

No one can call you from the user forum. And please do not try to post your phone number or email here.

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.

As for your 2019 tax refund:

There are a lot of delays for 2019 federal refunds. Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

The IRS has just started to work through millions of mailed returns that have been piling up in trailers during the pandemic. All you can do is watch the IRS refund site to see when your return makes it to the surface and goes into processing. Sorry.

Per the IRS website IRS Operations During COVID-19: Mission-critical functions continue:

IRS operational status and alternatives

Processing Delays for Paper Tax Returns: Taxpayers should file electronically through their tax preparer, tax software provider, or IRS Free File.

We’re experiencing delays in processing paper tax returns due to limited staffing. If you already filed a paper return, we will process it in the order we received it.

Do not file a second tax return or contact the IRS about the status of your return.

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.

When the IRS finally opens its mail and begins to process mailed returns you can check the status on the IRS site. https://www.irs.gov/refunds

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Or......

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds

Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

If your e-file was accepted:

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. Many refunds are taking longer during the pandemic.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

Re: Contact a representative

gene51 — Mon, 22 Feb 2021 03:13:32 GMT

My return was rejected twice stating I entered the incorrect AGI from 2019. I double checked it and had my return next to me so I am 100% cure it was correct. After a 55 minute hold I spent another 15 minutes with someone who told me TurboTax been having a lot of issues with this was and he saw an email that said it was expected to be fixed by the 19th, but apparently they were still working on it and hoped to have it fixed soon.

He said he would transfer me to a supervisor who could explain more. After holding a few more minutes a male supervisor came on and when I started to tell him my story he said hold on, backup, there was not a problem with TurboTax and I reiterated that was his person who told me that. He said just change it to zero and if it was rejected again I should print it and mail it. I noted than I paid so I could filed electronically to which he told me that's not what I paid for; that I paid for the forms. He was very rude in his tone and attitude. I could have downloaded the forms myself and saved money and headaches. Not to mention what I thought would be the benefit of electronic filing. This makes me feel as though you are looking for immediate income and not concerned with long term customers. At this moment I am feeling very unhappy with my decision to purchase TurboTax.