topic Re: Updates in Get your taxes done using TurboTax

Updates

dw1945 — Fri, 10 Jan 2020 01:15:46 GMT

I have tried to update Turbo Tax as requested but nothing happens. Also the program is running very slow.

Re: Updates

Kolelemook — Fri, 17 Jan 2020 04:57:22 GMT

Running Windows 10 Pro - 1909 - and TurboTax2019 Deluxe. Program and Manual Upgrade failure.

When Turbotax 2019 Deluxe starts, the update window comes up and soon after a window pops up that says "Intuit Update has stopped working" A problem stopped the program from working correctly. Windows will close the program and notify you if a solution is available. The only option then is to Close Program. Then Turbotax 2019 Deluxe starts up but is not updated.

Troubleshooting on TurboTax website refers one to a link to manually update.

The manual update program downloads, executes but stops with the message NET 4.5.2 Framework verification can't be found. The link "Click For Solution" opens a web page which reports "We're sorry, the page you requested could not be found".

When the program was checked by Microsoft it reported "incompatible Program -- Not fixed."

Re: Updates

mesquitebean — Fri, 17 Jan 2020 05:26:35 GMT

@Kolelemook

Windows 10 "should" already have Microsoft Net Framework 4.6 or higher, which is more than the minimum.

See if running a TurboTax Repair makes any difference. It is a "repair in place" not an uninstall, even though you start it by choosing Uninstall/Change. Just follow the steps as outlined in this FAQ:

FAQ: How to repair TurboTax in Microsoft Windows

https://ttlc.intuit.com/community/bugs-and-error-messages/help/how-to-repair-turbotax-in-microsoft-windows/00/26076

Report back if necessary.

Re: Updates

mesquitebean — Fri, 17 Jan 2020 06:13:14 GMT

@Kolelemook

When you installed your TurboTax program, did you install it with Administrator privilege?

Also, what antivirus program are you using?

Be sure your firewall/antivirus is not blocking anything. In order to update there are a couple of files that need firewall permission for Internet access. These are usually granted access by default when the program is installed, but for some people might not be, depending on their particular security software and settings.

intuitupdateservice.exe

intuitupdater.exe

For 2019 in Windows 10, these 2 files are both located in the folder:

C:\Program Files (x86)\Common Files\Intuit\Update Service v4\

The TurboTax program executable also needs Internet permission:
For Deluxe it is located at: C:\Program Files (x86)\TurboTax\Deluxe 2019\32bit\turbotax.exe

Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

2LD4 — Fri, 17 Jan 2020 18:46:10 GMT

I PURCHASED THE PHYSICAL CD. INSTALLED IT ...LICENSE ID....ALL INSTALLED.....ALL WORKING FINE...TURBO TAX DELUXE 2019...WAS ALL UP TO DATE....AND THEN ANOTHER UPDATE...TURBO TAX WAS UP TO DATE..

I INSTALLED TURBO TAX ON JANUARY 10, 2020 BY JANUARY 15, 2020...TURBO TAX INFORMS THAT THAT THERE IS ANOTHER UPDATE....BUT THIS TIME...IT CANNOT UPDATE....WINDOWS INSTALLER IT HAS TO WAIT FOR....WELL...THEN....I HAD TO UNINSTALL TURBO TAX DELUXE 2019 AND REINSTALL IT...THOUGHT THAT WOULD DO IT....IT UPDATED...THEN THE SAME PROBLEM WINDOWS INSTALLER.

SO,,,,NOW...I HAVE INSTALLED AND UNINSTALLED TURBO TAX FROM MY COMPUTER 5 TIMES NOW...NOW IT IS OFF MY COMPUTER.....

THERE IS A PROBLEM WITH THIS TURBO TAX...WHEN YOU ARE CHECKING FOR UPDATES...THE PROGRAM STARTS OVER....WHILE U ARE TRYING TO UPDATE....THE MESSAGE...WE KNOW IT IS TAKING LONGER ETC...LIKE WHEN U FIRST GO INTO TURBO TAX...I HAVE USED TURBO TAX FOR ALMOST 20 YEARS.....HAVE HAD ISSUES WITH IT....FROM YEAR TO YEAR...BUT HAVE BEEN ABLE TO RESOLVE IT ON MY OWN.....

SO...TURBO TAX WILL UPDATE...THEN WHEN U GO TO CHECK FOR UPDATES AGAIN....THE TURBO TAX SHOWS THE BLUE BOX....IT SEEMS TO START OVER....AND THE SAME MESSAGE APPEARS...IT HAS TO WAIT FOR WINDOWS INSTALLER....WELL...WINDOWS DID UPDATE...BUT THAT WAS DAYS AGO...NO OTHER UPDATES....

SO...WHEN WILL THE FIX FOR THIS BE READY.????...IT NOW SEEMS THAT TURBO TAX CAN ONLY UPDATE ONE TIME...AT FIRST IT UPDATED A FEW TIMES....NOW...IT WILL ONLY UPDATE ONE TIME....AND THEN NEVER CAN UPDATE AGAIN.....I HOPE THIS IS RESOLVED BEFORE JANUARY 31, 2020....

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

VolvoGirl — Fri, 17 Jan 2020 18:52:21 GMT

All caps and no spacing is very hard to read.

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

Kolelemook — Fri, 17 Jan 2020 23:32:11 GMT

I am 80 years old and I can read the post. There is a problem updating TurboTax 2019. TurboTax support should focus on getting that fixed instead of criticizing users who have faulty product just they shouted at you.

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

DoninGA — Fri, 17 Jan 2020 23:35:56 GMT

Close the TurboTax program

Right click on the TurboTax desktop icon

Click on the Compatibility tab

Check the box Run as administrator

Click on Apply and then OK

Start the TurboTax program. The software should update.

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

2LD4 — Sun, 19 Jan 2020 07:08:53 GMT

THE COMPATABILITY TAB AND RUN AS ADMINISTER DID NOT WORK FOR ME...I HAD DONE THAT MANY TIMES BEFORE...I HAD READ OTHER POSTS …..

WHAT DID WORK FOR ME*************THAT FINALLY MADE THE TURBO TAX UPDATE******************

WAS WHAT I READ FROM OTHER CUSTOMERS...

************************************************************************************************************

WHILE YOU ARE TRYING TO UPDATE TURBO TAX.....IT SAYS IT WILL TAKE 2 MINUTES......THEN IT SAYS

WAITING FOR WINDOWS INSTALLER.....WHILE THIS IS ON YOUR SCREEN...……

PRESS CTRL+ALT+DEL

CLICK ON TASK MANAGER

SCROLL DOWN TO WINDOWS INSTALLER

CLICK ON WINDOWS INSTALLER AND END TASK FOR WINDOWS INSTALLER

THIS MADE MY TURBO TAX FINALLY UPDATE!!!!!!!

UPDATED A FEW SECONDS LATER....

NOW TURBO TAX IS UP TO DATE.....FOR THE TIME BEING......

***********************************THANKS TO ALL FOR THE INFO**********

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

Dee4817 — Mon, 27 Jan 2020 15:16:08 GMT

2LD4: Thank you for taking the time to reply with your Updater success. Your instructions were the ONLY thing that worked for me. Thanks!

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

Kolelemook — Mon, 27 Jan 2020 20:42:07 GMT

This was a Windows problem. Here is what worked for me.

Open Control Panel.
Click on Uninstall or change a program.
In the left column of the window that opens, click on Turn Windows Features on or off.

(You can also search for "turn on windows features" and run it directly.)

In the Windows Features window, Make sure ALL the NET Framework Features are turned ON.
Restart your PC

My TurboTax Deluxe updates all the time now.

Re: TURBO TAX DELUXE 2019 would not update until Bitdefender turned off

NestorTM — Fri, 31 Jan 2020 19:06:52 GMT

I tried everything suggested in this discussion, and by the support team, but every time I tried to update it would fail with the Problem Signature:

Problem Event Name: APPCRASH

Application Name: IntuitUpdater.exe
Application Version: 4.5.1.0
Application Timestamp: 57c9174e
Fault Module Name: atcuf32.dll
Fault Module Version: 1.28.222.0
Fault Module Timestamp: 5d874f64
Exception Code: c0000005
Exception Offset: 00002d8e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

...

I finally realized that atcuf32.dll is part of the Bitdefender Antivirus 2019 program. Once I temporarily turned off Bitdefender (turned off the Firewall, Vulnerability and Advanced Threat Defense, all under Protection Features, and under Settings I turned off the Bitdefender Shield for 15 minutes). everything worked fine. I have no idea if the problem is with Turbo Tax 2019 (all the previous versions worked fine under Bitdefender), or with the latest level of Bitdefender (2019). My money is on Intuit having done something wrong for the 2019 version.

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

cardt — Tue, 11 Feb 2020 15:18:42 GMT

Worked for me!! Spent hours with everyone's attempts, looks like it is hit and miss: Mult. uninstalls, reinstall with anti virus off, use the TTclenaup Tool (did they misspell "cleanup" on purpose??), tried all this in/out of Windows Selective Startup Mode. I did not spend much time on the phone with TT support so I have no opinion. There's probably more solutions out there. Stick with it.

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

mesquitebean — Tue, 11 Feb 2020 23:02:28 GMT

@ cardt

I've reported to TurboTax that the name of that "state cleanup utility" file is misspelled. 🙄 Thanks for the tip!

For users who have a state download-install loop after updating, there's a new FAQ concerning that state download loop where users can download that cleanup utility and then, hopefully, solve the issue. If the cleanup utility doesn't work, however, the FAQ recommends an alternate approach.

FAQ: State loop indicates TurboTax is up to date after updating but won't install the state

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/00/1127787

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

tom_m — Mon, 24 Feb 2020 16:45:41 GMT

That worked for me as well.

Re: Re:TURBO TAX DELUXE 2019 STOPPED UPDATING AFTER 5 DAYS

LeonardS — Mon, 24 Feb 2020 20:21:17 GMT

This may be an issue with your web browser. Clear your browsers cookies and cache then reboot your computer. If this does not solve the issue post a reply for additional help.

Re: Updates

lyonden — Tue, 17 Mar 2020 22:54:43 GMT

I can't find the tab you refer to to download the "update" that I now need now that my taxes are done, paid for, and glitching over the supposed need for an update. This should have been done before I started. Unsat at any speed! Of course, I don't see any help phone nr!

Re: Updates

VolvoGirl — Tue, 17 Mar 2020 22:59:57 GMT

Are you using the Desktop installed program? On Windows or Mac? On Windows Desktop yo go up to the very top menu line, go to Online then Check for Updates. Or close Turbo Tax and reopen it. Try rebooting your computer.

See on this screen shot up in the top black bar, the 5th item

Re: Updates

LinaJ2020 — Tue, 17 Mar 2020 23:02:07 GMT

Are you using an online version or desktop?

If you are using the TurboTax CD/Download software program, open the program, from the top, under Online, select Check for Updates.
If you are using the online version, it's an automatic update when you sign in and out.

If you are using the online version, you might also want to clear the cache as well.

Click here: Cache or try a different browser.

@lyonden

Re: Updates

Rochelle58 — Sun, 22 Mar 2020 17:43:46 GMT

Why won't Turbo Tax Federal install updater, error 2329?