topic Re: 2019 activation code-no go in Get your taxes done using TurboTax

2019 activation code-no go

ryker — Wed, 25 Dec 2019 14:03:52 GMT

2019 deluxe CD-install and it downloads updates after install-(which means my system is OK)-then it ask for the activation code-the last thing before 1st use--but it fails. It tells me it's good, with the check mark on the screen, I hit next--and it takes me right back to enter the code again. over and over and over etc. etc. This is the worst of all the TT programs I've had. Should not have to go through this.. I've been using computers since 1985--software has been around for how long now--and this is what they put out. Don't tell me it's my computer--it's your failing software. How do I get it installed-- or it's going back to Best Buy for a refund.

Re: 2019 activation code-no go

DoninGA — Wed, 25 Dec 2019 14:17:53 GMT

This is a known problem for some users of the TurboTax desktop software. See this TurboTax support FAQ for possible solutions - https://ttlc.intuit.com/community/tax-topics/help/turbotax-license-activation-every-time-turbotax-2019-launches/01/960924

Otherwise contact TurboTax support tomorrow for assistance with this problem.

Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed Christmas Day)

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: 2019 activation code-no go

winstonb — Sun, 05 Jan 2020 00:40:48 GMT

Your posting from "TurboTax 2019 requests license activation at every launch" does not work. Have already spent an hour and a half with your support specialist (she knew what to look at but did not find the solution to the problem). Got and email with the above posting and spent another hour and still getting the same stupid response: "You are not connected to the internet".

I will just sit tight and wait for this problem to escalate all the way to the top.

Re: 2019 activation code-no go

Jaimito — Fri, 10 Jan 2020 03:28:42 GMT

So this is the second week and still getting the same error message: You are not connected to the internet.

Re: 2019 activation code-no go

Jaimito — Sun, 12 Jan 2020 19:24:28 GMT

Third week, tried all of the recommended solutions on this from this forum and still TT2019 is not working. So sad.

Re: 2019 activation code-no go

DoninGA — Sun, 12 Jan 2020 19:31:25 GMT

@Jaimito wrote:

Third week, tried all of the recommended solutions on this from this forum and still TT2019 is not working. So sad.

Have you tried to contact TurboTax support for this problem?

Support is open from 5am to 9pm Pacific time, Monday thru Friday (closed Christmas Day)

Re: 2019 activation code-no go

ejmcereath — Sun, 07 Feb 2021 22:06:03 GMT

tried activation code would not work

Re: 2019 activation code-no go

TiffanyL — Sun, 07 Feb 2021 22:35:08 GMT

Please see the FAQ link provided below for reason's why your activation code would not work. If you are still having issues after reviewing the link, please follow the information provided by @DoninGA above and reach out to customer support:

My code doesn't work