topic How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001" in Get your taxes done using TurboTax

How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001"

jtara01 — Sat, 04 Jan 2020 21:43:16 GMT

Re: How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001"

Critter — Sat, 04 Jan 2020 22:30:55 GMT

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

If that does not solve your problem, consider some other things you can try:

Reset your wireless access point and try logging in again
Turn off your computer, your router, and your cable modem, in that order
Wait a minute, then turn your modem back on
Wait another minute, then turn your router back on
Once your router is back up, turn your computer back on and try logging in again

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/

Re: How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001"

ps132946 — Thu, 16 Apr 2020 13:26:29 GMT

And if I am turbotax support, then what should I do???????

Re: How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001"

woodturner — Thu, 17 Feb 2022 23:59:26 GMT

This is a somewhat disconcerting message to see when (several years ago) someone attempted to use Turbotax to fraudulently file my return. When the error popped up I followed the link to get more info. When the web page came up it said no help was found. That should be fixed. A link that states it is to a page with more help should actually link to a page with more help

Re: How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001"

samdboles — Mon, 14 Apr 2025 00:26:07 GMT

These instructions DO NOT WORK! Help Me Now!

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

If that does not solve your problem, consider some other things you can try:

Reset your wireless access point and try logging in again
Turn off your computer, your router, and your cable modem, in that order
Wait a minute, then turn your modem back on
Wait another minute, then turn your router back on
Once your router is back up, turn your computer back on and try logging in again

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/