topic Our records indicate that you are not entitled to efile one or more formsets. I’m not sure what this means? in Get your taxes done using TurboTax

Our records indicate that you are not entitled to efile one or more formsets. I’m not sure what this means?

marijr1623 — Sat, 04 Jan 2020 04:31:28 GMT

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure what this means?

retnavychief — Mon, 24 Feb 2020 13:48:35 GMT

Access was denied to the link you provided.

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

CassLO — Mon, 24 Feb 2020 16:36:03 GMT

This error normally appears when there are forms in your return that are not ready for e-filing. You might try restarting the review and then filing steps and take note of any messages about forms not ready. You could also continue the filing process and try just e-filing the Federal returns, if it is your state you are working on now. You of course would then need to check back later to complete e-filing the returns or print and mail them if you wish.

"DMarkM1 Employee Tax Expert"

We recommend that you sign up within TurboTax to be notified when your form is ready. When you try to e-file a form that's not available yet, you'll get a message with the option to sign up.

Please click on Review, on the left menu. You may see a message "Some of your tax forms are not ready". Below the message, you can select the link that says "I want to sign up for email notifications.

Please see the TurboTax FAQ's below for form availability:

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure what this means?

Gabby 5788 — Mon, 08 Feb 2021 17:17:46 GMT

This is the error message I’m getting but nowhere does it say not ready to file. I just did my fiancé’s last week with no problem. Any ideas what to do now?

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

DaraLO — Mon, 08 Feb 2021 18:46:42 GMT

It sounds like your tax return contains IRS forms or schedules that are not yet available for e-filing. Refer to the following Help Article to find out when the form you need becomes available for print/mail and e-file: TurboTax Help TurboTax Help Intuit IRS forms availability table for TurboTax individual (personal) tax products

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

JRB17 — Tue, 09 Feb 2021 04:24:21 GMT

What does this mean? Our records indicate that you are not entitled to efile one or more formsets. I haven't e-filled previously. Under Review is not showing any forms not ready. On the other hand is telling me is ready. Not sure what would be the next step?

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

JeanneLO — Tue, 09 Feb 2021 17:27:35 GMT

There are certain forms that will render your tax return ineligible to e-file. Please see this for more information: When a tax return can't be e-filed no matter what you do.

Also, depending on which forms you are required to file they may not be available for release in order to complete the e-filing process. Please see the links below for more information about your specific federal and state form status and availability:

Click here for: State

Click here for: IRS/Federal Forms

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

dj511185 — Tue, 09 Feb 2021 22:33:25 GMT

I have this issue also. I was emailed the same links which you have posted. All forms for my son's tax return are shown as "available" for print or e-file for both federal and South Carolina. My son's filing is a simple 1040, single, standard deduction, 1095a, 1099G, 1099-INT.

So...what is the next possible reason?

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

TerukoL — Tue, 09 Feb 2021 23:48:22 GMT

We take your concern very seriously and wish to help address this. This issue has been escalated to our Research and Development and they are working on a solution. Please click the link to contact TurboTax customer support for further assistance.

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

pook86 — Wed, 10 Feb 2021 14:09:38 GMT

Im filing a simple tax return and keep getting the same message. "our records indicate you are not entitled to efile one or more formsets" I also keep getting a email saying my forms are ready and will not let me efile

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure what this means?

1_oakridge — Wed, 10 Feb 2021 15:57:21 GMT

what do I do to correct this Or what form am I missing. I answered all my questions best of my ability.

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

SForrestLO — Wed, 10 Feb 2021 16:42:23 GMT

@1_oakridge

It is possible all the forms needed to file your return aren't available yet. You can check this in the Review section.

Please see this Turbo Tax FAQ on the availability of IRS forms. Federal Individual Form Availability.

Federal Forms

Please see this Turbo Tax FAQ on State forms availability for business or personal. State forms availability table for TurboTax individual (personal) tax products.

State Forms

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

donnalmccray — Wed, 10 Feb 2021 18:12:08 GMT

All my forms are available to file and after reviewing my transcripts no one has filed my return; The only thing that I did different was use my 2019 information(which the site asked about) instead of my 2020 information. Is there a issue with the system that is causing this or does it have something to do with using the 2019 information? I have already paid my $30 fee and if I can't us TT this year I would like a refund.

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure what this means?

jlemom34 — Wed, 10 Feb 2021 19:37:33 GMT

I am having this problem, as well...

Your transmission didn't go through

We could not e-file your return for the following reason:

Our records indicate that you are not entitled to efile one or more formsets.

I paid for the Federal Self-employed, online version. All forms are available. I had no issues or flags in my return reviews.

I believe the issue may be the fact that I didn't have the option to pay for the State of MI. return for some reason. It should be paid for. I don't know what to do.

My returns are now "submitted" through Turbo Tax online, so I can't cancel the State return and start over. I tried to just file the Federal return and get the same message.

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

dj511185 — Wed, 10 Feb 2021 19:54:32 GMT

I have been on the phone with Autumn, in Customer Service. She knew how to deal with the issue.

We deleted the "State" return and then re-entered the information for state.

The app had another glitch: upon Review, it tries to tell you to re-enter W-2 information.

Bypass this by using the "File" choice on the left of the screen.

It will bring you back to the point of preparing to e-file.

This time...after all of the other suggestions failing from other Customer Service people & on-line support experts....it went through.

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

jlemom34 — Wed, 10 Feb 2021 20:04:02 GMT

@dj511185

How did you delete it? I tried to and it told me I couldn't, because it had been submitted (or something similar). Did Autumn have to do it? And can you share a # I can call? Thank you!

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

BrandiLO — Wed, 10 Feb 2021 20:35:47 GMT

Since we're unable to see your tax return through this public forum, this issue can be addressed best by contacting customer care. Please click here for steps to contact customer care.

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure wh...

RpBruh — Thu, 11 Feb 2021 03:35:08 GMT

WOrks like a charm, Just delete and re-do state and it'll send : ) cheers bud

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure what this means?

akaSqueaky — Thu, 11 Feb 2021 04:21:33 GMT

I also got this error message when trying to submit my taxes. I deleted my state taxes, and then re-entered them and it went through!

Re: Our records indicate that you are not entitled to efile one or more formsets. I’m not sure what this means?

jtruell — Thu, 11 Feb 2021 06:25:07 GMT

I am also getting this message. I found Form AZ-8879, E-file Signature Authorization is on the list of unsupported for e-file. What is the point of Authorizing e-file if it won't let you then e-file? However I looked at my previous year's return and the same form was generated and e-file was successful last year.

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_az_online_individual.html