topic Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this? in Get your taxes done using TurboTax

Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

bpo124 — Fri, 03 Jan 2020 17:52:47 GMT

Re: Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

xmasbaby0 — Fri, 03 Jan 2020 17:56:15 GMT

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

Re: Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

bpo124 — Fri, 03 Jan 2020 18:18:00 GMT

This is not helpful at all.... The customer support asks for an email, when I say my email it can't recognize it and hangs up instantly. There is no where to go with phone support if you're having trouble getting into phone support.

Re: Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

xmasbaby0 — Fri, 03 Jan 2020 18:22:18 GMT

Have you tried to type your email instead of saying it since the voice recognition is not working out for you?

Re: Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

DoninGA — Fri, 03 Jan 2020 18:24:05 GMT

@bpo124 wrote:

This is not helpful at all.... The customer support asks for an email, when I say my email it can't recognize it and hangs up instantly. There is no where to go with phone support if you're having trouble getting into phone support.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

On the contact website Edit the product to CD/Download and the edition to Deluxe. On the following screen enter your personal information and then click on the blue button labeled Get Phone Number
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Automated phone service consistently acknoledges "P" as "T" can't enter email to verify my account. How do I speak with someone online to resolve this?

bpo124 — Fri, 03 Jan 2020 18:32:02 GMT

The phone service specifically asks you to "say" or "spell" your email. Typing it on a smartphone is not an option.