topic I bought Turbo tax from Costco, downloaded it to my Mac and I am not able to activate it or attach it to my online signed in account, can you please advise? in Get your taxes done using TurboTax

I bought Turbo tax from Costco, downloaded it to my Mac and I am not able to activate it or attach it to my online signed in account, can you please advise?

naderelkabbany — Sun, 29 Dec 2019 03:16:56 GMT

Re: I bought Turbo tax from Costco, downloaded it to my Mac and I am not able to activate it or attach it to my online signed in account, can you please advise?

Carl — Sun, 29 Dec 2019 04:48:53 GMT

What is the filename extension of whatever you downloaded? .exe or .dmg or something else.

Additionally, with the desktop version you can't and you don't "attach" it to anything online anywhere. Its "desktop" software, not online software. (Though you will be able to e-file with it if your computer is connected to the internet.)

Re: I bought Turbo tax from Costco, downloaded it to my Mac and I am not able to activate it or attach it to my online signed in account, can you please advise?

cm_rice — Fri, 10 Jan 2020 20:46:42 GMT

I have the same problem. The file extension is .exe

Re: I bought Turbo tax from Costco, downloaded it to my Mac and I am not able to activate it or attach it to my online signed in account, can you please advise?

DoninGA — Fri, 10 Jan 2020 20:49:20 GMT

@cm_rice wrote:

I have the same problem. The file extension is .exe

Then you downloaded the wrong installation file if you have a Mac. The Mac installation file extension is .dmg

Contact TurboTax support for assistance.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: I bought Turbo tax from Costco, downloaded it to my Mac and I am not able to activate it or attach it to my online signed in account, can you please advise?

Critter — Fri, 10 Jan 2020 20:55:54 GMT

If you bought a CD then both the MAC & WIN installation files are on it ... get the correct one from the disk.

If you bought a download then you need to pay attention to the OS before you buy ...

Re: I bought Turbo tax from Costco, downloaded it to my Mac and I am not able to activate it or attach it to my online signed in account, can you please advise?

cm_rice — Fri, 10 Jan 2020 21:34:44 GMT

Thank you both. Yes, I did not pay attention and got the wrong version.