topic What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site in Get your taxes done using TurboTax

What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

sbrodfue — Sat, 28 Dec 2019 15:39:56 GMT

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

Anonymous_ — Sat, 28 Dec 2019 16:51:51 GMT

The release notes have been removed from the TurboTax site and the actual link (seen in the update box) should be removed in some future release.

If you need to contact Support (link below) you can do so during regular business hours.

https://support.turbotax.intuit.com/contact/

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

zeisero1 — Thu, 16 Jan 2020 14:13:06 GMT

Why in the world would you not want to inform your customers about changes to their software product, and instead force them to call you to find out what a program update contains? Bizarre customer focus!!!

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

jfixit1 — Sun, 19 Jan 2020 14:54:11 GMT

Agree with other user. Why would you not keep users informed of changes to software and tax forms? This violates any and all software release best commercial practices. I've been a customer since 2004 but that may change as "support" is left up to the "community" and your contact options other than "phone support" are nonexistent.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

doylemjr133 — Fri, 24 Jan 2020 18:40:33 GMT

I agree with others about the link to updates that is non existent.

I have been a customer for many years and I guess I will have to migrate to another software.

Very disappointing.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

JohnQT — Fri, 21 Feb 2020 03:25:09 GMT

Like most everyone else coming here via the hyperlink in the application updates results window, I have the same question...

Here is some feedback for Intuit. I also provided mostly the same feedback via a "web survey". Hopefully they have some AI bots running over this forum looking for keywords to gauge customer dis-satisfaction.

Is it REALLY that hard to fix the hyperlink in the program update results dialog to NOT point to a non-existent page? The least you could do for your customers is to put a web page up at the current program dialog URL that APOLOGIZES for the fact that you apparently do NOT intend to provide Release Notes! I could do that with just 5 minutes of my time. You wouldn't need to spend a dime on this. Please put some effort into it!

Seriously, this is Web 101 level stuff. PLEASE FIX IT.

Of course you have a captive audience Intuit, as nobody here buys your product because they feel they have a real choice. But still, shouldn't you at least try to look like you care?

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

DanDuser — Tue, 25 Feb 2020 17:31:55 GMT

Still broken and no landing page!! My trust in TurboTax is rapidly deteriorating!

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

tparikka — Thu, 27 Feb 2020 03:16:16 GMT

I need to be able to see the release notes of software that is handling my taxes so I know whether a bug will force me to file corrections. If Intuit insists on obfuscating release notes I will move my entire household to a competing product.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

nwbikerbabe2 — Fri, 28 Feb 2020 17:25:10 GMT

I agree with the comments from customers. This is really bad policy to hide the release notes. How does one know if a customer needs to re-file? At a minimum it is good to keep your customers informed of the changes. This is incredibly annoying. As a long-time TurboTax user I would definitely consider switching to a different product. This shouldn't be rocket science to fix. At least be upfront with why it was removed.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

williasp — Sun, 15 Mar 2020 14:28:05 GMT

When I opened TT the other day, it downloaded "critical updates" of March 12. This is disconcerting by itself. And, like others noted, the link for "more details" leads to a dead page. What the heck? How incompetent and idiotic is that? I need to know if my already filed tax return is OK? I submitted a separate inquiry on this, but I suspect it will go unanswered. Anyone at TT actually paying attention?

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

Anonymous_ — Sun, 15 Mar 2020 14:40:39 GMT

@williasp wrote:

I need to know if my already filed tax return is OK?

TurboTax will notify you if you need to amend due to a programming error.

See https://ttlc.intuit.com/community/amending/help/do-i-need-to-amend/00/27607

Further, you can start TurboTax, after the update, and see if anything has changed, particularly, your refund or tax due amount.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

nwbikerbabe2 — Mon, 23 Mar 2020 15:27:55 GMT

That's all good, but it doesn't address the issue of informing your users about what has changed. As a retired software engineer, I like to know what has changed and I know Intuit must be keeping a list of changes. Publishing a sanitized version giving basic information is simply good customer relations.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

kjlifton — Thu, 26 Mar 2020 19:04:30 GMT

I have used this product since Chipsoft - no more after this year if I do not have a chance to review release notes. I do not want to search your forums. When you update your program - I want the right to see what has changed. This is hairbrained stupid idea.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release not...

LeonardS — Thu, 26 Mar 2020 20:08:35 GMT

"TurboTax has removed release notes for the TurboTax software effective for tax year 2019". Ref: TurboTax

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release not...

GabiU — Fri, 27 Mar 2020 23:37:42 GMT

@LeonardS and @Anonymous_ are correct.

We are frequently updating our product to provide users with the best experience possible. To find out more details on updates to our product, please refer to the IRS Forms Availability and State Forms Availability FAQs.

For all other questions regarding the product, please search for Help Articles, start a discussion, or reach out to social or phone support.

Again, we thank you all for your feedback and the community team has passed this information along to our colleagues.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release not...

tparikka — Sat, 28 Mar 2020 12:49:46 GMT

The forms availability pages are not release notes - please do not pass them off as such. We are not asking for form availability, we want to know when changes are being made to the application and what their substance is.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release not...

williasp — Sat, 28 Mar 2020 13:59:33 GMT

GabiU: I am afraid your response is completely unhelpful and should not be marked as "solving" the question posed. If TT has made significant changes mid-tax season, customers ought to be informed as to the nature of those changes. The question does not ask where one can find Fed or State forms.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release not...

Irene2805 — Tue, 31 Mar 2020 13:32:57 GMT

As tagteam noted above: "The release notes have been removed from the TurboTax site and the actual link (seen in the update box) should be removed in some future release. "

If you wish to see the release notes reinstated, you can submit your feedback by click the Tell Us What You Think link at the bottom right of each screen in the TurboTax CD/Download product:

@tparikka

@williasp

@zeisero1

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release not...

Anonymous — Tue, 31 Mar 2020 13:49:05 GMT

This should not be marked at solved. The solved post is not a solution.

Re: What is the link for the 2019 Release Notes for the desktop product? The previous release not...

tparikka — Tue, 31 Mar 2020 13:47:50 GMT

It sounds like the plan remains to discontinue publication of release notes; given that I'll be doing what I can to encourage as many people as possible to migrate to alternative options that do make those available.