topic No CD in Get your taxes done using TurboTax

No CD

dnovice — Fri, 27 Dec 2019 10:02:53 GMT

I have an email that says I will get TurbotTax by Nov 27, 2019. However, I don't think I ever got it.

I cannot download the software instead since I don't have the product key since I don't have the product.

What am I supposed to do now?

Vanessa A — Fri, 27 Dec 2019 13:57:22 GMT

To find your download and your product key take the following steps

Go to TurboTax.com
Click on Products and Pricing
At the bottom click Access My Downloads
sign into your account and you will see your current year and previous year downloads

If you do not see them, this generally means you have more than one account. If so, you can use the account recovery to find the other accounts. Forgot your TurboTax Online User ID or password? - Community

dborrock — Tue, 14 Jan 2020 18:05:14 GMT

I received an email in November as well and do not have a CD. I do not see my previous downloads on my account. I would prefer a CD.

If I call again will I get a live person to make that request?

EbonyL122824 — Sun, 19 Jan 2020 19:28:16 GMT

Please follow the instructions in the following link to receive your product.

If you would like to contact Customer Support, please follow the instructions in the following FAQ.