topic I was billed twice for TurboTax Premier Online in Get your taxes done using TurboTax

I was billed twice for TurboTax Premier Online

gzip — Fri, 27 Dec 2019 05:23:36 GMT

Based on the receipts I got by email as well as my credit card statements, I was billed twice for TurboTax Premier Online.

The first time occurred on

Order date: Apr 14, 2019
TURBOTAX ONLINE PREMIER TAX YEAR 2018 PREP $64.99

Total: $70.76

The second time occurred when I filed and also paid for state filing and other services:

Order date: Aug 16, 2019
TURBOTAX LIVE PREMIER TAX YEAR 2018 $90.00

Total charges: $245.94

How do I contact customer service to obtain a refund for this seeming overcharge?

Re: I was billed twice for TurboTax Premie Online

Critter — Fri, 27 Dec 2019 05:20:26 GMT

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: I was billed twice for TurboTax Premie Online

Critter — Fri, 27 Dec 2019 05:50:15 GMT

Ok ...so I see you changed your original question to add more info ... save yourself the call as you were not overcharged. You paid for the base Premier version on the first charge then (as you admit) you added the state and LIVE service upgrade for an additional charge. Your total is correct. If you disagree call TT support on Monday.