topic When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice? in Get your taxes done using TurboTax

When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

markgloss — Thu, 19 Dec 2019 11:07:48 GMT

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

SteamTrain — Thu, 19 Dec 2019 12:58:33 GMT

Hard to know on that one...but you should always indicate if you are using Windows or MAC computer.

Anyhow if Windows:

A) Make sure you've installed it on your main system disk, not on some detachable drive. And if you installed it using a CD, make sure you remove the CD after installation.

B) The try the following (even if you installed it as an Administrator, do this too):

Exit and shut down the desktop TurboTax program ....then:

1) right-click TurboTax 2019 icon

2) Select … Properties

3) Select the Compatibility tab

4) In the "Settings" section … check the box to "Run this program as an administrator"

5) Apply...then OK. Restart and attempt to update again

__________________________

C) still no go? If installed from a CD, check your instructions in the package that direct you how to get an installation file from the TTX download site and do that...and use that installation file instead. IF you were using a TTX download already, go back and download it again and use the new installation file. That installation file changes every week (even up to April & later) with all kinds of form and bug fixes within the installation file.

D) Last resort: Customer Support....weekdays, daytime only until sometime in January (hours listed ...PACIFIC time).

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

SteamTrain — Thu, 19 Dec 2019 16:07:19 GMT

Oh yeah...If you are using a Windows computer, you might try the Manual Update first. Sometimes that loads & fixes things that were fixed since you installed whatever version you have:

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

robvassar — Sun, 15 Mar 2020 22:08:33 GMT

I have done this 3 times and still no luck. I need help

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

robvassar — Sun, 15 Mar 2020 22:09:09 GMT

Windows

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've unin...

ChondelLO — Mon, 16 Mar 2020 15:28:09 GMT

Please click the link below to contact Customer Support for assistance.

What is the TurboTax phone number? - Community

topic When I try to update TT H&amp;B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice? in Get your taxes done using TurboTax

When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice?

Re: When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've unin...

topic When I try to update TT H&B 2019, the update crashes. I've restarted my system, I've uninstalled and reinstalled the product. The update continues to crash. Any advice? in Get your taxes done using TurboTax