topic Re: sign in in Get your taxes done using TurboTax

sign in

d-wise — Wed, 26 Jun 2019 15:59:32 GMT

I cannot sign in. I even changed my password but still can't get in. I've never had this problem before. Please help! You can contact me at [email address removed]

Re: sign in

Gdarling — Wed, 26 Jun 2019 23:52:26 GMT

I am having the same problem. I changed my password as well, but it keeps taking me back to the log in page. Please help! You can email me at [email address removed].

Re: sign in

AnneGarrett — Sun, 30 Jun 2019 01:11:00 GMT

I am having the exact same problem. It just loops me back to the sign in page but when I try to start a new profile it says - we recognize you - just sign in. I've tried eight times at least and changed my password twice. Please assist!!

Re: sign in

alaev1998 — Sun, 30 Jun 2019 13:58:22 GMT

Yes I also have not been able to sign in for the past two days. Is there something wrong with the website? Please fix soon!

Re: sign in

djforjc — Sun, 30 Jun 2019 18:54:52 GMT

Is there something wrong with your site? It won’t let me sign in. I’m using correct password but it keeps bumping back to sign in page. I just want to print my 2018 tax return. What’s up?

Jeff

Re: sign in

creveling2 — Mon, 16 Dec 2019 13:15:08 GMT

It will not allow me to sign in. I am in a loop and it keeps taking me back to the sign in screen.

Re: sign in

jimwbl35 — Wed, 18 Dec 2019 19:51:50 GMT

Cannot sign in ( I see others are having same problem). Also unable to reset password as your site will not accept my current (and correct) password. Please advise me at [email address removed]. I'd like to get started with my 2019 tax preparation.

Re: sign in

Pam77 — Thu, 26 Dec 2019 21:06:41 GMT

I am also caught in the loop. Changed my password and deleted cookies. Now what?

Re: sign in

TerukoL — Tue, 07 Jan 2020 18:44:30 GMT

If you cannot get into your TurboTax account with the correct password and username, try refreshing your browser. Then, clear your cache in your browser settings and log into Turbotax. If that doesn't work, try using a different browser.

Please click the link, listed below, and follow the steps in the TurboTax FAQ, on how to clear your browser's cache.

https://ttlc.intuit.com/replies/3302272

Re: sign in

packloop1 — Tue, 11 Feb 2020 19:51:52 GMT

Cannot sign in using password.

Re: sign in

LeonardS — Tue, 11 Feb 2020 20:07:26 GMT

This link Get help signing in to your account will help to to recover your TurboTax account when your password does not work.

Re: sign in

Eldridge00 — Sat, 15 Feb 2020 19:25:01 GMT

why can i not sign in on my wifes account? I have her username\email but all your system does is send me codes then tell me they are invalid. This is a reoccuring problem with her account, if you cannot fix it them maybe its time to do my taxes elsewhere.

Re: sign in

BarbaraW22 — Sun, 16 Feb 2020 01:06:13 GMT

Please try the steps on the TurboTax Account Recovery page.

If you still cannot access your account, you can complete this Account Recovery Form. Your request will be processed during regular business hours (8 a.m. - 5 p.m. PST, Monday-Friday). It may take up to 1 business day to be completed.

@Eldridge00

Re: sign in

alfjen10981 — Thu, 27 Feb 2020 02:51:59 GMT

I can't sign in. I am in a loop and it keeps taking me back to the sign in screen. I tried clearing the cache and cookies but it still loops me to the sign in screen

Re: sign in

CassLO — Thu, 27 Feb 2020 03:10:19 GMT

@alfjen10981 Please see the TurboTax FAQ below for assistance with this loop signing in:

Why am I signed out immediately after signing in to TurboTax Online?

Re: sign in

alfjen10981 — Thu, 27 Feb 2020 03:12:00 GMT

I've done everything that link says to do and it still doesn't work

Re: sign in

ChondelLO — Fri, 28 Feb 2020 16:50:04 GMT

Please click the link below to contact Customer Support for assistance.

What is the TurboTax phone number? - Community

Re: sign in

fl2135 — Thu, 05 Mar 2020 14:35:11 GMT

I cannot sign in. Each time I get sent to a page stating that I need to update Foxfire. I've done that twice and still have claim that my site is not secured.

Re: sign in

LeonardS — Thu, 05 Mar 2020 15:15:15 GMT

In some instances, temporary internet files can disrupt access to secure websites. If a page fails to load or you experience difficulties signing in to your account, clear your browser's temporary internet files, including cookies, cache and browser history. Then close and restart your browser.

Re: sign in

bouwho2-goldenaires-org — Fri, 10 Jul 2020 18:54:25 GMT

Same problem! I would like to talk to a person at Turbo tax. Please call me. [phone number removed]