TT Online 2018 taxes not filed

ijmen — Fri, 06 Dec 2019 17:02:45 GMT

Completed 18 taxes @04/19 but postponed bcse didn’t have the PIN#; now got PIN &want to file but don’t see info entered. Filed online last 15 years. Need to reach TT CS

Re: TT Online 2018 taxes not filed

DoninGA — Fri, 06 Dec 2019 17:09:04 GMT

You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

A 2018 tax return can no longer be e-filed so any 5 digit PIN you have is not needed. The 2018 tax return can only be printed and mailed.

Or if you are referring to the 6 digit IP PIN issued to you by the IRS for an identity theft, that PIN is manually entered on your Form 1040 in the Signature block section of the form.

Print, sign, date and mail the tax return to the IRS. Include with the mailed return any forms W-2 and 1099 which have taxes withheld. Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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Re: TT Online 2018 taxes not filed

ijmen — Sun, 08 Dec 2019 00:41:16 GMT

it is a mess. Every-time I get into download my previous taxes got the following: "To download your past TurboTax returns, you need to register your account first We’ll walk you through the steps to do this—it shouldn’t take long". Then I am on a loop with no way to get my 2018 or previous taxes, I am signing as always with my same ID. Something is messed this year.

Re: TT Online 2018 taxes not filed

DoninGA — Sun, 08 Dec 2019 00:52:39 GMT

Some users have experienced failure of the registration process when trying to access prior year tax returns.

Contact TurboTax support for assistance with this problem.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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TT Online 2018 taxes not filed

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Re: TT Online 2018 taxes not filed

Re: TT Online 2018 taxes not filed