topic Getting TurboTax Marketing Emails that Ignore My Established Preferences Per TurboTax in Get your taxes done using TurboTax

Getting TurboTax Marketing Emails that Ignore My Established Preferences Per TurboTax

Buffalo3 — Thu, 05 Dec 2019 17:17:38 GMT

Today, 12/5, at about 10 AM, I get a marketing email from Intuit/TTax making me a special offer on TTax. When I clicked on Unsubscribe, I got my Preferences page with the following message in red: "You previously opted-out of receiving all Intuit email communications, so we are unable to make changes to your preferences below." So the TurboTax marketing department, probably on purpose so that sales executives can get bigger bonuses, is emailing previous year TTax users without regard to their email preferences--which makes a joke of those entered preferences and shows a lack of integrity by Intuit and TTax. I was going to buy TTax again this year, but I will go back to HR Block now.

Re: Getting TurboTax Marketing Emails that Ignore My Established Preferences Per TurboTax

Kat — Fri, 06 Dec 2019 08:47:58 GMT

So sorry this happened! Try the link below, and make sure you are signed into your TurboTax account.

https://privacy.intuit.com/cpi/do/signin

One other thought: Do you have more than one TurboTax account or email address? You may be receiving marketing emails to one email address and failed to opt out in another.

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Re: Getting TurboTax Marketing Emails that Ignore My Established Preferences Per TurboTax

1fordlariat — Mon, 09 Dec 2019 16:23:01 GMT

When am I getting my TT2019 James V

Re: Getting TurboTax Marketing Emails that Ignore My Established Preferences Per TurboTax

DoninGA — Fri, 06 Dec 2019 18:09:06 GMT

@1fordlariat wrote:

When am I getting my TT2019 James Vallin

Check your order status using this website - https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Re: Getting TurboTax Marketing Emails that Ignore My Established Preferences Per TurboTax

Anonymous — Fri, 17 Jan 2020 15:19:47 GMT

Same thing is still happening. I just got an email with an offer on TTax, clicked to unsubscribe, and got the same message "You previously opted-out of receiving all Intuit email communications, so we are unable to make changes to your preferences below." I only have one email address that I use for this so there is no email mixup on my end.

Re: Getting TurboTax Marketing Emails that Ignore My Established Preferences Per TurboTax

Kat — Sat, 18 Jan 2020 03:34:44 GMT

@Anonymous I was browsing in my own TurboTax account earlier this week and came across a different way to opt out of emails, etc.

Log into your TT account. On the left side of the screen, you should see your "Intuit Account" near the bottom left. Once you click on that, you should see the option of personalizing your "Communications". Maybe this will help. Screenshot below.

Re: Getting TurboTax Marketing Emails that Ignore My Established Preferences Per TurboTax

rodmantaylor — Wed, 08 Apr 2020 23:27:35 GMT

Your first message correct for people that have an account. I logged into TurboTax and did not find the info you posted a screenshot.

Re: Getting TurboTax Marketing Emails that Ignore My Established Preferences Per TurboTax

CarolLawrance — Thu, 06 Jan 2022 11:30:33 GMT

yes, it can help